Technical Support Specialist
vor 1 Monat
Kapsch TrafficCom is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing 2nd level application/system end-to-end support experience for our customers, troubleshooting and identifying resolutions for complex issues, and initiating and driving problem management activities.
Your Responsibilities- Provide 2nd level application/system end-to-end support experience for customers
- Troubleshoot and identify resolutions for complex issues
- Initiate and drive problem management activities
- Deploy software releases to production and pre-production environments
- Create and maintain system and service documentation
- Generate application performance reports
- Foster interaction and collaboration with customers, internal teams, and 3rd parties
- Higher education with IT background
- Minimum of 3 years of experience in application management in complex environments
- Experienced with state-of-the-art system environments and monitoring and orchestration platforms
- ITIL v3/v4 or similar IT certification
- Creative team player with good communication skills, analytical thinking, and outcome-focused personality
- Unique corporate culture driven by family tradition since 1892
- Hands-on onboarding with an experienced team
- Space for creating innovative solutions and ideas within a professional team
- Grow together with our company and pursue internal career paths and goals
- Market compliant gross salary of 45,000 p.a. based on a full-time employment
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