Technical Support Specialist

vor 1 Monat


Wien, Wien, Österreich Kapsch TrafficCom Vollzeit
About the Role

Kapsch TrafficCom is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing 2nd level application/system end-to-end support experience for our customers, troubleshooting and identifying resolutions for complex issues, and initiating and driving problem management activities.

Your Responsibilities
  • Provide 2nd level application/system end-to-end support experience for customers
  • Troubleshoot and identify resolutions for complex issues
  • Initiate and drive problem management activities
  • Deploy software releases to production and pre-production environments
  • Create and maintain system and service documentation
  • Generate application performance reports
  • Foster interaction and collaboration with customers, internal teams, and 3rd parties
Your Profile
  • Higher education with IT background
  • Minimum of 3 years of experience in application management in complex environments
  • Experienced with state-of-the-art system environments and monitoring and orchestration platforms
  • ITIL v3/v4 or similar IT certification
  • Creative team player with good communication skills, analytical thinking, and outcome-focused personality
Our Offer
  • Unique corporate culture driven by family tradition since 1892
  • Hands-on onboarding with an experienced team
  • Space for creating innovative solutions and ideas within a professional team
  • Grow together with our company and pursue internal career paths and goals
  • Market compliant gross salary of 45,000 p.a. based on a full-time employment


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