Technical Support Specialist
vor 1 Monat
Barracuda Networks is seeking a highly motivated and detail-oriented Technical Support Representative to join our team in the DACH region. As a Technical Support Representative, you will be responsible for providing quality support to our customers and partners, troubleshooting product issues, and escalating complex problems to our technical teams.
Key Responsibilities- Provide exceptional customer service via email, phone, and chat mediums
- Document and troubleshoot product issues, escalating complex problems to our technical teams
- Develop and publish internal and public-facing product solutions
- Stay up-to-date with ongoing training and development in network and security products
- Basic networking experience and technical understanding of servers and networking technologies
- Good understanding of IT networking and security concepts
- Fluent German speaking skills
- Customer-centric focus and strong troubleshooting/problem resolution skills
Barracuda Networks is a leading provider of cloud-enabled, enterprise-grade security solutions. We protect over 200,000 organizations worldwide from a wide range of threats, and we're committed to delivering innovative solutions that grow and adapt with our customers' needs.
We're proud to be an employer that values diversity and inclusion, and we're committed to creating a workplace where everyone feels valued and empowered to succeed.
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