Technical Support Specialist
vor 3 Wochen
Acronis is a global leader in cyber protection, empowering individuals and businesses with cutting-edge technology to safeguard their data and digital lives. We're seeking a skilled Technical Support Engineer to join our mission in creating a secure and resilient digital future.
Key Responsibilities:- Provide expert technical support to customers, resolving complex issues and collaborating with engineering teams to deliver effective solutions.
- Analyze customer issues, define resolution plans, and implement fixes to ensure minimal downtime and data integrity.
- Develop and maintain knowledge base articles, best practices guides, and other documentation to support technical teams.
- Collaborate with product and engineering teams to identify and address technical challenges.
- Provide technical guidance and mentorship to junior staff members, reviewing their work and providing constructive feedback.
- Fluent German and English language skills, with a strong focus on technical communication.
- 2+ years of experience in a relevant industry and role, with a proven track record of technical expertise.
- Excellent communication and customer service skills, with the ability to prioritize and manage multiple tasks.
- Strong problem-solving skills, with a passion for troubleshooting and finding efficient solutions.
- Experience with network troubleshooting, Windows administration, and Linux system administration.
- Knowledge of virtualization, business applications, and cybersecurity principles.
Acronis is a Swiss company founded in Singapore in 2003, with a global presence and a commitment to innovation and customer satisfaction. We offer a comprehensive security solution for MSPs, SMBs, and enterprise IT departments, with a focus on data integrity and business continuity. Our corporate culture values mutual trust, respect, and a commitment to making a positive impact on the lives of our employees and the communities we serve.
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