Technical Support Specialist

vor 4 Wochen

Wien, Wien, Österreich Barracuda Vollzeit

Protect the World with Barracuda

We are seeking a highly motivated and skilled Technical Support Representative to join our team at Barracuda. As a Technical Support Representative, you will be responsible for providing quality support to our customers and partners, troubleshooting and resolving product issues, and developing your skills in network and security products.

Key Responsibilities:

  • Interface with customers to solve their issues
  • Document and escalate product bugs and issues
  • Create and publish internal and public-facing product solutions
  • Develop your skills in network and security products through ongoing training

Requirements:

  • Basic networking experience and technical understanding of servers and networking technologies
  • Good understanding of IT networking
  • Security background is a plus
  • Fluent German speaking
  • Customer-centric focus and strong troubleshooting/problem resolution skills

What We Offer:

  • A team where you can voice your opinion and make an impact
  • Internal mobility and opportunities for cross-training and career advancement
  • Competitive salaries and additional benefits based on performance, experience, and qualifications

Barracuda Networks is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.

Stellenbeschreibung:

Barracuda Networks sucht einen hochmotivierten und begeisterten Support-Techniker mit Computer- und Netzwerkkenntnissen, um qualitativ hochwertigen Support für unsere hervorragenden Netzwerk- und Sicherheitsprodukte für unsere Kunden und Partner zu bieten.

Ihre Aufgaben:

  • Kontaktaufnahme mit Kunden in hoher Frequenz, um deren Probleme zu lösen
  • Dokumentation, Eskalation und Nachverfolgung von Produktfehlern und/oder Problemen
  • Erstellung, Überarbeitung und Veröffentlichung von internen und öffentlich zugänglichen Produktlösungen
  • Entwicklung Ihrer Fähigkeiten in Netzwerk- und Sicherheitsprodukten durch kontinuierliche Schulungen

Ihr Profil:

  • Grundlegende Netzwerkerfahrung - technisches Verständnis von Servern und Netzwerktechnologien
  • Gutes Verständnis von IT-Netzwerken
  • Sicherheitskenntnisse sind von Vorteil
  • Fließendes Deutsch in Wort und Schrift
  • Kundenorientierung - Sie haben stets das Ziel, den Kunden zufrieden zu stellen
  • Starke Fähigkeiten zur Fehlerbehebung und Problemlösung

Was wir Ihnen bieten:

  • Eine Team, in dem Sie Ihre Meinung äußern, Einfluss nehmen und in dem Sie und Ihre Erfahrungen geschätzt werden
  • Interne Mobilität – es gibt Möglichkeiten zur bereichsübergreifenden Weiterbildung und die Möglichkeit, den nächsten Karriereschritt innerhalb von Barracuda zu erreichen
  • Wir bieten wettbewerbsfähige Gehälter und zusätzliche Leistungen basierend auf Ihrer Leistung, Erfahrung und Qualifikation

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