Technical Support Specialist
vor 4 Wochen
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our Global Blue technology team as a Field Service engineer. The successful candidate will play a crucial role in supporting Internal Clients and executing projects, ensuring that IT systems infrastructure meets Global Blue standards and governance.
Main Responsibilities
- Support the delivery of refunding/validation kiosks.
- Ensure that global certification standards and governance are met for Integrated Issuing Solutions developed locally.
- Provide technical support & requirements to Implementation partners, GB product and service owners.
- Handle deployment, support, maintenance and decommissioning of Global Blue IT systems.
Requirements
- Applicable IT education, University degree preferred.
- Excellent analytical and problem-solving skills.
- Customer service oriented, with operational 'hands-on' attitude.
Preferred Skills
- 3+ years of experience in handling IT projects with external stakeholders or software development projects.
- Solid understanding of Point-of-sale related technology and transactional systems.
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