Technical Support Specialist

vor 4 Wochen


Wien, Wien, Österreich Global Blue Vollzeit

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Global Blue technology team as a Field Service engineer. The successful candidate will play a crucial role in supporting Internal Clients and executing projects, ensuring that IT systems infrastructure meets Global Blue standards and governance.

Main Responsibilities

  1. Support the delivery of refunding/validation kiosks.
  2. Ensure that global certification standards and governance are met for Integrated Issuing Solutions developed locally.
  3. Provide technical support & requirements to Implementation partners, GB product and service owners.
  4. Handle deployment, support, maintenance and decommissioning of Global Blue IT systems.

Requirements

  • Applicable IT education, University degree preferred.
  • Excellent analytical and problem-solving skills.
  • Customer service oriented, with operational 'hands-on' attitude.

Preferred Skills

  • 3+ years of experience in handling IT projects with external stakeholders or software development projects.
  • Solid understanding of Point-of-sale related technology and transactional systems.


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