Senior IT Support Specialist

vor 1 Monat

Linz, Oberösterreich, Österreich Dynatrace Vollzeit
Job Title: Senior IT Support Engineer

We are seeking a highly skilled and experienced Senior IT Support Engineer to join our Corporate IT Technical Support function based in Linz. As a key member of our team, you will be responsible for providing technical support to our employees, ensuring their digital work life is seamless and efficient.

Key Responsibilities:
  • Monitor and respond to technical issues and requests from employees via various communication channels, including Slack and Freshdesk.
  • Diagnose and resolve technical issues, escalating complex problems to backend teams as needed.
  • Collaborate with colleagues to implement local and regional projects, such as deploying new client hardware and software technologies.
  • Develop and maintain knowledge of IT systems, including Microsoft and Apple environments.
  • Provide training and support to employees on IT-related topics.
Requirements:
  • Completed IT education and practical experience in IT support.
  • Ability to troubleshoot and accurately diagnose IT-related issues.
  • Excellent communication and customer service skills.
  • Knowledge of Microsoft and Apple environments, with experience in infrastructure and network administration.
  • ITIL Foundation Certification is a plus.
What We Offer:
  • Attractive compensation package and stock purchase options.
  • Opportunities for career growth and professional development.
  • A dynamic and international work environment.

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