Head of Operations Excellence

vor 18 Stunden


Wien, Wien, Österreich Erste Bank Vollzeit
Lead Operational Transformation as Head of Customer Lifecycle Daily Business

At Erste Group, we're committed to delivering exceptional customer experiences through seamless, reliable, and innovative services. As the Head of Customer Lifecycle Daily Business, you'll play a crucial role in driving operational excellence and shaping our customers' financial lives.

The Customer Lifecycle Daily Business Unit is the backbone of our operations, ensuring every step of the customer journey is efficient, transparent, and compliant. Your mission will be to lead a diverse team, fostering a culture of innovation and excellence in KYC, data, and account management.

You'll be responsible for:

  • Ensuring compliance, quality, and efficiency in all processes, staying ahead of regulatory standards and requirements.
  • Leading transformative initiatives to digitize and automate daily business workflows, eliminating inefficiencies and enhancing the customer experience.
  • Acting as a strategic partner to stakeholders across the organization, ensuring alignment on goals and execution.

Your day-to-day responsibilities will include managing a team, empowering them to deliver exceptional results with a customer-centric mindset. You'll also use data-driven insights to evaluate process performance, improve efficiency, and make informed decisions.

We offer a competitive salary of approximately €53,569 per year, reflecting your value to our organization. We prioritize diversity and inclusion, offering equal opportunities to all employees regardless of age, skin color, religious belief, gender, sexual orientation, or origin.

As a dynamic and experienced leader, you'll thrive in an international environment where innovation and collaboration drive success. Join us in shaping the future of banking and making a real impact on our customers' lives.



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