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Senior Retail Manager
vor 2 Monaten
Job Title: Senior Retail Manager
Company: BALENCIAGA AUSTRIA GmbH
Job SummaryWe are seeking a highly experienced Senior Retail Manager to lead our store in Vienna. As a key member of our team, you will be responsible for driving sales, managing a team, and promoting brand engagement to clients.
Key Responsibilities- Business Development:
- Develop and maintain strong business relationships with internal and external stakeholders to maximize business opportunities and working efficiencies.
- Oversee floor coverage, drive sales, visual merchandising, display, client service, and operational functions within the store.
- Support the Store Manager in achieving targeted quantitative and qualitative goals.
- Talent Leadership and Development:
- Create and maintain a positive work environment, consistent with Balenciaga behaviors.
- Identify, attract, recruit, develop, and retain talent.
- Support the Store Manager in creating a team whose activities are always motivated, competent, and up-to-date in the fashion and luxury industries.
- Brand Promotion:
- Behave as a Balenciaga Ambassador, sustain, and promote the culture of the brand internally and externally.
- Ensure Balenciaga Signature and Client experience are executed and consistent over time.
- Develop clienteling mindset and client's loyalty and retention from beginners to VICs.
- Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs.
- Process Management:
- Ensure that all processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines.
- Ensure execution of Retail Excellence guidelines in the store.
- Support the Store Manager in managing inventory activities and warehouse stock.
- Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness.
- Experience: Sustained proven experience in a managerial position.
- Sales Experience: Significant sales experience in the luxury retail industry.
- Team Management: Proven experience in successfully managing a team.
- Client Experience: High sensitivity to client experience and loyalty.
- Interpersonal Skills: Exceptional client service and interpersonal skills.
- Personal Qualities: Precise, innovative, organized, adaptable, dynamic.
- Availability: Highly available and responsive with a natural curiosity.
- Product and Fashion Sensitivity: Product and Fashion sensitivity.
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Balenciaga is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build, and sustain high-performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment: Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation... - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors.
