Technical Field Service Specialist

vor 4 Wochen


Wien, Wien, Österreich Global Blue Vollzeit

Estimated salary: €45,000 - €65,000 per year

About the Role

We are seeking a highly skilled Technical Field Service Specialist to join our team in Bratislava, Slovakia. As a key member of our Global Blue technology team, you will be responsible for supporting internal clients and executing projects related to our IT systems infrastructure.

Main Responsibilities
  1. Ensure that IT systems infrastructure on branch offices, refund offices, refunding agents, and merchants who use Global Blue IT solutions are supported and follow GB standards and governance.
  2. Support the delivery of refunding/validation kiosks, Issuing Solutions implementation projects (integrations included), and handle deployment, support, maintenance, and decommissioning of Global Blue IT systems.
  3. Assist in incident and problem resolution locally and stay up to date with current and upcoming technologies and concepts within your area of responsibility.
Requirements
  • Applicable IT education, University degree preferred.
  • Excellent analytical and problem-solving skills.
  • Customer service oriented, with operational


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