Technical Service Delivery Specialist
vor 1 Woche
Dedalus HealthCare is a leading provider of healthcare software solutions in Europe, with a strong presence in Vienna. Our innovative approach to healthcare technology has made us a major player in the industry.
Salary and Benefits
The estimated annual salary for this position is EUR 43,100, with opportunities for overpayment and additional bonuses based on qualifications and experience. A range of benefits includes flexible working hours, remote work options, and access to cutting-edge technology.
Job Description
This role involves managing End User requests, providing technical support, and collaborating with internal teams to ensure seamless IT operations. The ideal candidate will possess a strong understanding of ICT principles, Windows operating systems, and standard business applications.
Required Skills and Qualifications
To succeed in this position, you should have a professional education in ICT, with first-hand experience in End User Services Support. Familiarity with ITIL processes and international environments is highly desirable. Proficiency in German (C1) and English (B2) is essential, as well as strong communication skills and attention to detail.
Key Responsibilities
- Manage End User requests and provide technical support
- Collaborate with internal teams to ensure seamless IT operations
- Analyze complex IT issues and develop effective solutions
- Maintain accurate documentation and knowledge base articles
Benefits
This role offers a dynamic and challenging environment, with opportunities for growth and development. As part of our team, you'll enjoy a comprehensive package of benefits, including flexible working hours, remote work options, and access to cutting-edge technology. Plus, you'll be part of a forward-thinking organization shaping the future of healthcare technology.
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