Wireline Support Specialist

vor 2 Wochen

Wien, Wien, Österreich T&T Consulting SAS Vollzeit

Job Summary:

This role covers a wide range of assignments and activities, including service delivery for wire line devices, operation execution, performance monitoring, and reporting. The successful candidate will be responsible for ticket handling, 2nd Line activities, and SLA monitoring and reporting.

Key Responsibilities:

  • Preparing Change management Low Level Design, including providing technical inputs in the interface between High Level Design and LLD.
  • Level-2 fault restoration and configuration (Incident & Problem) management of work delegated and preparing analysis for Level-3 support.
  • Contributing to the continuous improvement of design practices and network implementation process.
  • Acting as a contact point for incidents from various functions like NOC, BO etc.
  • Ensuring Back office operations services are delivered according to contract, SLA and contributing to customer satisfaction.
  • Emergency restoration procedure and processes oriented.
  • Preparing Incident /Root Cause Analysis reports for internal and external purpose.
  • Coordinating with relevant departments for technical and management issue resolution and timely escalations.
  • Preparing operation reports and dashboard.
  • Regular On-Duty and On-Call activities.

Requirements:

  • Operator or Vendor related hands-on experience of minimum 1 year in Telecommunication service/maintenance.
  • Working level experience on PON, Bearer, Transmission, including: OLT, ONT, ODN, Router, Switch, ...
  • Understanding and work experience of Linux, Windows, Oracle, SIP, IGMP, PPPoE, DHCP and TCP/IP.
  • Understanding and working experience on interface between different Wireline network elements.
  • Knowledge in Wireline Telecom Technology (Services, Structures, ...), and developing technologies in Telecom.
  • Focused to knowledge sharing and developing new resources.
  • Good in analytic and investigation technique.
  • Languages: English is mandatory, German is nice to have.
  • The position is suitable for EU citizens.

Education:

Higher Technical Engineering School, Bachelor

Skills:

  • Communication skills and presentation skills.
  • Flexible and ability to drive and handle change.
  • Open minded.
  • Service minded and ability to build and enhance customer and people relations.
  • Excellent team player.
  • A thorough, organized and methodical approach to work.
  • If needed, have On Call duty.
  • Communicative coordinating ability.
  • Flexibility in dealing with accidental events.

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