Customer Success Partner
Vor 5 Tagen
About the Role
We are seeking a highly skilled Customer Success Partner to join our team at SAP. As a key member of our organization, you will play a critical role in helping our customers achieve their business goals by providing expert guidance and support.
Key Responsibilities
- Develop and maintain strong relationships with technical decision-makers in assigned accounts to ensure broad portfolio consumption of SAP Business Technology Platform (SAP BTP) services.
- Analyze customer technical needs and execute consumption plans to drive business growth and success.
- Provide recommendations and coaching to customers on technical and business architectures to ensure optimal use of SAP BTP solutions.
- Collaborate with internal stakeholders, including Account Teams, Pre-sales, Product Management, and Support, to ensure seamless delivery of SAP BTP services.
- Stay up-to-date with the latest SAP BTP innovations and technologies to provide expert guidance to customers.
Requirements
- 3+ years of experience in the IT industry, with a background in software engineering, solution management, project/product management, or a related field.
- Deep understanding of one or more areas of the SAP BTP portfolio, including SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, and Analytics Cloud Solutions.
- Foundational knowledge of public cloud platforms and providers, such as Microsoft Azure, Amazon Web Services, and Google Cloud.
- Excellent communication and presentation skills, with the ability to navigate complex organizational dynamics.
- Ability to continuously learn and adapt to the unique business and cultural practices of each region/country.
- Customer service mindset and customer empathy, with a passion for learning new technologies and problem-solving.
- Business fluency in German, written and spoken, is a must. Knowledge of Russian is an advantage.
About SAP
SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to creating a workplace that is inclusive and diverse, where every idea and perspective are valued. Our culture is built on sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together.
EOE AA M/F/Vet/Disability
SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
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