Customer Success Partner
vor 2 Monaten
About the Role
We are seeking a highly skilled Customer Success Partner to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision-makers in our assigned accounts to ensure broad portfolio consumption of SAP BTP services.
Key Responsibilities
- Proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
- Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
- Be the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
- Analyze customer technical needs and execute consumption plans for assigned customers.
- Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
- Be a voice of the customer to internal SAP stakeholders.
- Work with colleagues from various groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
Requirements
- 3+ years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
- Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
- Great communication and presentation skills. Familiarity with design thinking methodology is a plus.
- Ability to navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
- Continuous learning and adaptation to the unique business and cultural practices of each region/country.
- Customer service mindset and customer empathy.
- Passion for learning new technologies and problem-solving.
- Business fluency in German, written and spoken, is a must. Knowledge of Russian will be an advantage.
About SAP
SAP is a global company that helps more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Our Culture
We pride ourselves on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSM team is committed to sustaining each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together.
-
Customer Success Partner
vor 4 Wochen
Wien, Wien, Österreich SAP VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Success Partner to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision-makers in our assigned accounts to ensure broad portfolio consumption of SAP BTP services.Key...
-
Customer Success Partner
vor 2 Monaten
Wien, Wien, Österreich SAP AG VollzeitAbout the RoleThe SAP Business Technology Platform CSM team is committed to fostering a culture of collaboration and mutual support, ensuring individual and team success. We embody a pay-it-forward mentality, always willing to help our colleagues, and share best practices to drive SAP BTP consumption growth together.Key ResponsibilitiesPartner with customers...
-
Customer Success Partner
vor 2 Monaten
Wien, Wien, Österreich SAP AG VollzeitAbout the RoleThe SAP Business Technology Platform CSM team is committed to fostering a culture of collaboration and mutual support, ensuring success both individually and as a team. We embody a pay-it-forward mentality, always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each...
-
Customer Success Partner
vor 3 Wochen
Wien, Wien, Österreich SAP VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Partner to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision-makers in assigned accounts to ensure broad portfolio consumption of SAP BTP services.Key ResponsibilitiesProactively...
-
Customer Success Associate
vor 3 Wochen
Wien, Wien, Österreich Deel VollzeitUnlock Global Talent with DeelAt Deel, we're revolutionizing the way businesses hire and manage global teams. As an Associate Customer Success Manager, you'll play a critical role in fostering relationships with our clients and helping them achieve their growth goals.Your Key Responsibilities:Manage and nurture relationships with up to 200 assigned client...
-
Customer Success Partner
vor 3 Wochen
Wien, Wien, Österreich SAP VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Partner to join our SAP Business Technology Platform (SAP BTP) team. As a key member of our team, you will be responsible for developing relationships with technical decision-makers in our assigned accounts to ensure broad portfolio consumption of SAP BTP services.Key ResponsibilitiesProactively...
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Prewave GmbH Vollzeit{"h3": "About Prewave GmbH ", "p": "At Prewave GmbH, we're pioneering supply chain risk management with AI-powered solutions. Our platform helps clients unlock unprecedented efficiency, transparency, and resilience in their supply chains. We're a trusted partner of AbInBev, BMW, Kärcher, PwC, Porsche, and many more. We're seeking a Customer Success...
-
Wien, Wien, Österreich A1 Telekom Austria VollzeitUnlock Your Potential as a Technical Customer Success ManagerA1 Telekom Austria is a leading digitalization partner for medium-sized businesses, and we're looking for a skilled Technical Customer Success Manager to join our team. As a key member of our Customer Success Management Team, you'll play a crucial role in driving customer satisfaction and...
-
Customer Success Manager
vor 1 Monat
Wien, Wien, Österreich catworkx VollzeitCustomer Success Manager (m/w/d)Willst du Teil eines erstklassigen Teams werden und mit Kunden aus verschiedenen Branchen an spannenden Projekten arbeiten? Dann bist du bei uns richtig!Was du bei uns bewegstBetreust die Vertriebsprojekte über den gesamten Vertriebszyklus inklusive After-Sales-ManagementVerantwortlich bist du dabei für unser gesamtes...
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they receive the value they expect from our services.Key...
-
Customer Success Manager
vor 2 Monaten
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking efficiency, transparency, and resilience in the supply chain for our clients. Our AI-powered solutions analyze traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve a sustainable supply...
-
Customer Success Manager
vor 1 Monat
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking efficiency, transparency, and resilience in the supply chain for our clients. Our AI-powered solutions analyse traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve a sustainable supply...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking unprecedented efficiency, transparency, and resilience in the supply chain for our clients.Our AI-powered solutions analyze traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve a...
-
Customer Success Professional
Vor 4 Tagen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob DescriptionAt GTT Communications, Inc. we are seeking a highly skilled Customer Success Professional to join our team.Role Summary: The Customer Success Professional will be responsible for ensuring that our customers receive the highest level of service and support, resulting in long-term customer satisfaction and retention.Key Responsibilities:Build...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob Title: Customer Success ManagerAt GTT Communications, Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our account management team, you will be responsible for building and maintaining strong relationships with our most valued customers.Key Responsibilities:Develop and execute account plans to drive...
-
Customer Success Manager
vor 1 Monat
Wien, Wien, Österreich Dynatrace VollzeitCustomer Success ManagerAt Dynatrace, we're on a mission to make software work perfectly. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and drive business outcomes.Key Responsibilities:Accelerate customer adoption of Dynatrace's SaaS/Managed product portfolio through technical enablement and usage...
-
Customer Success Manager
vor 1 Monat
Wien, Wien, Österreich Deel VollzeitAbout DeelDeel is a global platform that helps businesses hire anyone, anywhere, easily. Our mission is to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our Scale...
-
Customer Success Manager
vor 1 Monat
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking unprecedented efficiency, transparency, and resilience in the supply chain for our clients. Our AI-powered solutions analyze traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve sustainable...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitAbout the Role:The Customer Success Manager will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our products and services. This will involve building strong relationships with our customers, understanding their needs and priorities, and providing tailored solutions to meet their...
-
Customer Success Manager
Vor 6 Tagen
Wien, Wien, Österreich Solakon GmbH VollzeitBesondere Herausforderung für dich: Du bist auf der Suche nach einer anspruchsvollen Rolle, in der du den Kunden an erster Stelle hast und dessen Erfolg gemeinsam mit dem Team steuerst. Bei Solakon GmbH bist du als Customer Success Manager der erste Ansprechpartner für unsere Kunden und unterstützt sie bei diversen Fragestellungen. Du zeichnest dich durch...
