Chief Customer Experience Officer

vor 1 Monat


Wien, Wien, Österreich DS Smith Vollzeit
About DS Smith

DS Smith is a leading provider of packaging solutions, with a commitment to delivering exceptional customer experiences.

Job Description:

We are seeking a highly experienced and strategic Chief Customer Experience Officer to join our team in this key leadership role. The ideal candidate will have a strong background in customer experience, sales, and/or service, with a proven track record of driving business performance.

Main Responsibilities:
  • CX Strategy Development: Collaborate with regional management teams to develop and implement customer experience strategies that drive business growth and profitability.
  • Customer Journey Mapping: Work closely with local markets to identify and map customer journeys, ensuring seamless experiences across all touchpoints.
  • CX Performance Measurement: Develop and track key performance indicators (KPIs) to measure CX success, including customer satisfaction, net promoter score (NPS), and return on investment (ROI).
Key Qualifications:
  • Bachelor's or master's degree in business, commercial, or data background.
  • At least 5 years of experience in CX, customer service, and/or sales, with 2+ years in a management role.
  • Proven ability to drive customer-facing optimization projects and navigate complex organizational structures.
Location:

TBD - Relocation assistance may be available for the right candidate.

Salary:

$120,000 - $180,000 per year, depending on experience.



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