Client Success Strategist

Vor 2 Tagen

Wien, Wien, Österreich the female factor Vollzeit
Job Summary:
A visionary Client Success Strategist is sought after by The Female Factor to spearhead diversity and inclusion initiatives. As the primary point of contact for corporate clients and event sponsors, you will foster lasting relationships while delivering operational excellence. Your mission will be to empower our clients' employer branding and diversity efforts through tailored strategies.

About Us:
The Female Factor is committed to levelling the playing field for ambitious women globally. With a focus on fostering diversity and inclusion, we strive to create a more balanced world. Our multinational team thrives in a fast-paced environment, promoting growth and development.

Responsibilities:
As a Client Success Strategist, your key responsibilities include:
- Act as the primary point of contact for corporate clients and event sponsors, demonstrating proactive communication and exceptional customer service.
- Facilitate meetings with clients to comprehend their specific employer branding and diversity requirements, as well as event objectives and recruiting efforts.
- Collaborate with internal teams to design and implement tailor-made strategies that address the unique needs of each client.
- Provide clients with regular updates, progress reports, and performance analysis on employer branding campaigns, diversity initiatives, and events.
- Proactively identify opportunities for upselling and cross-selling services to maximise client satisfaction and revenue growth.
- Resolve any challenges faced by clients and deal with complaints to maintain trust.

Requirements:
To succeed in this role, you must possess the following qualifications:
- 2+ years of experience in project management, key account or consulting.
- Good understanding of marketing & branding.
- Excellent communication, facilitation, and presentation skills in English and German.
- Experience in project management (ClickUp) and working across teams.
- Ability to manage multiple projects simultaneously and meet tight deadlines.

What We Offer:
The Female Factor provides a dynamic work environment with opportunities for growth and development. As a Client Success Strategist, you can expect:
- A competitive salary: €2,200 per month (based on full-time work and according to the Austrian consulting collective agreement).
- Hybrid setup with access to beautiful offices at SPACES Vienna.
- Flexible working times and additional vacation days when needed.
- Yearly team retreats.
- Access to personal development perks like Mindvalley, Udemy, FutureThink, and more.
- Inclusion in the decision-making process and the possibility to shape your own position around your goals and interests.

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