Customer Experience Manager
vor 2 Monaten
Als Customer Experience Manager sind Sie verantwortlich für die kontinuierliche Verbesserung der Kundenerlebnisse in allen Bereichen des MediaMarktSaturn Retail Groups.
Aufgaben und Verantwortlichkeiten- Erstellen Sie kanalübergreifende Analysen und regelmäßige Reports zum Kundenfeedback, um Veränderungen im Net Promoter Score (NPS) frühzeitig zu erkennen.
- Entwickeln Sie in Abstimmung mit den zuständigen Fachbereichen konkrete Maßnahmen zur Steigerung des Net Promoter Scores und der Kundenzufriedenheit.
- Koordinieren Sie die Umsetzung dieser Maßnahmen und überwachen Sie deren Erfolg.
- Entwickeln Sie die Customer Experience Systeme und übernehmen Sie die Datenvalidierung.
- Seien Sie die zentrale Ansprechperson in allen Fragen zum Net Promoter Score und der Kundenzufriedenheit für Märkte, Fachabteilungen und Führungskräfte.
- Beraten und unterstützen Sie den Bereich Customer Care (1. - 3. Level) in Bezug auf ein optimales Kundenerlebnis.
- Arbeiten Sie eng mit der Geschäftsführung, den weiteren Mitarbeitenden des Transformation Offices, den diversen Teams der Fachbereiche und internationalen Einheiten zusammen.
- Praktische Erfahrung im Bereich Customer Experience für Omni-Channel Retailer.
- Abgeschlossenes Studium (idealerweise wirtschaftlicher Schwerpunkt).
- Lösungsorientierte und strukturierte Arbeitsweise.
- Proaktivität, Verantwortungsbewusstsein, Engagement und absolute Verlässlichkeit.
- Betriebswirtschaftliches Verständnis, analytisches Denken sowie sehr gute Excel- und PowerPoint-Kenntnisse und ausgezeichnete Deutsch- und Englisch-Kenntnisse.
- Kenntnisse in weiteren Tools und Applikationen wie Tableau oder Power BI sind von Vorteil.
- Professionelles Auftreten, ausgezeichnete Kommunikationsfähigkeiten und Teamorientierung.
-
Customer Experience Manager
vor 4 Wochen
Vösendorf, Niederösterreich, Österreich MediaMarktSaturn Retail Group VollzeitAufgabenAls Customer Experience Specialist sind Sie verantwortlich für die kontinuierliche Verbesserung der Kundenerfahrung in allen Kundenschnittstellen. Sie analysieren Kundenfeedback und entwickeln kanalübergreifende Strategien, um den Net Promoter Score zu steigern und die Kundenzufriedenheit zu verbessern.VerantwortlichkeitenErstellung von Analysen...
-
Customer Experience Manager
vor 1 Monat
Vösendorf, Niederösterreich, Österreich MediaMarktSaturn Retail Group VollzeitAufgabenAls Customer Experience Specialist sind Sie verantwortlich für die kontinuierliche Verbesserung der Kundenerfahrung in allen Kundenschnittstellen. Sie analysieren Kundenfeedback und entwickeln kanalübergreifende Strategien, um den Net Promoter Score (NPS) zu steigern.Erstellen Sie regelmäßige Reports und Analysen zum Kundenfeedback, um...
-
Customer Experience Specialist
vor 4 Wochen
Vösendorf, Niederösterreich, Österreich MediaMarkt Österreich GmbH VollzeitBereit für eine Herausforderung?Wir suchen einen engagierten und verantwortungsvollen Kundenerlebnis-Experten, der sich auf die kontinuierliche Verbesserung der Customer Experience entlang aller Kundenschnittstellen (online & offline) konzentriert.Aufgaben:Erstellung kanalübergreifender Analysen und regelmäßiger Reports zum Kundenfeedback, um...
-
Retail Store Manager
vor 4 Wochen
Vösendorf, Niederösterreich, Österreich New Balance VollzeitStore Manager Opportunity at New BalanceNew Balance is a leading sportswear brand that empowers people through sport and craftsmanship to create positive change in communities around the world. We are seeking a highly motivated and experienced Store Manager to lead our retail store team in delivering exceptional customer experiences and driving sales...
-
Retail Store Manager
vor 1 Monat
Vösendorf, Niederösterreich, Österreich New Balance VollzeitStore Manager Opportunity at New BalanceNew Balance is a dynamic sportswear brand that empowers people through sport and craftsmanship to create positive change in communities worldwide. We're seeking a Store Manager to lead our retail stores and drive business growth.Key Responsibilities:Drive team performance and achieve individual and store targetsLead by...
-
Retail Store Manager
vor 3 Wochen
Vösendorf, Niederösterreich, Österreich New Balance VollzeitAbout Us:New Balance is a global sportswear brand that empowers people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.Job Summary:We are seeking a highly motivated and experienced Retail Store...
-
Retail Store Manager
vor 2 Monaten
Vösendorf, Niederösterreich, Österreich New Balance VollzeitAbout Us:New Balance is a leading sportswear brand that empowers people through sport and craftsmanship to create positive change in communities worldwide. Our core values drive innovation, and we foster a culture where every associate feels welcomed and respected.Our Retail Stores:We are seeking a Store Manager who can lead a high-performing team, manage...
-
Communication & Interior Design Manager Trainee
vor 1 Monat
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout the RoleWe are seeking a talented and ambitious individual to join our team as a Communication & Interior Design Manager Trainee. As a key member of our team, you will play a crucial role in driving the design and development of our retail environment, ensuring a seamless customer experience.Key ResponsibilitiesContribute to the growth agenda through...
-
Business Navigation
vor 2 Wochen
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Business Navigation & Operations Manager Trainee to join our team at IKEA Vienna Market. As a key member of our operations team, you will be responsible for collaborating with our store Business Plan, driving financial planning, and identifying commercial opportunities.Key...
-
Business Navigation
vor 4 Wochen
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Business Navigation & Operations Manager Trainee to join our team at IKEA Vienna Market. As a key member of our operations team, you will be responsible for driving financial planning, collaborating on the store Business Plan, and identifying commercial opportunities.Key...
-
Business Navigation
vor 1 Monat
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Business Navigation & Operations Manager Trainee to join our team at IKEA Vienna Market. As a key member of our operations team, you will be responsible for driving financial planning, collaborating on the store Business Plan, and identifying commercial opportunities.Key...
-
Concession Shop Manager
vor 3 Wochen
Vösendorf, Niederösterreich, Österreich Claire's VollzeitJob Summary:Claire's is seeking a highly motivated and detail-oriented Concession Shop Manager to join our team. As a Concession Shop Manager, you will be responsible for maintaining the visual appeal and profitability of our concession shops within assigned stores.Key Responsibilities:Travel to various stores within your assigned route to recover,...
-
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout IKEAIKEA is a global leader in home furnishings, offering a unique 18-month trainee program designed to prepare you for the role of Business Navigation & Operations Manager (BNOM).Job SummaryAs a Business Navigation & Operations Manager (BNOM) Trainee, you will be trained to:Collaborate on the store Business Plan, using market data to enhance the...
-
Retail Store Director
vor 1 Woche
Vösendorf, Niederösterreich, Österreich New Balance VollzeitAbout the Role:New Balance is seeking a highly skilled and experienced Retail Store Manager to lead our store team in delivering exceptional customer service and driving sales growth. As a key member of our retail team, you will be responsible for managing store operations, motivating and developing your team, and ensuring that our customers receive an...
-
Business Navigation
vor 1 Woche
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Business Navigation & Operations Manager Trainee to join our team at IKEA Vienna Market. As a key member of our operations team, you will be responsible for collaborating with our business stakeholders to drive financial planning, identify commercial opportunities, and analyze investments...
-
Key Holder
vor 3 Wochen
Vösendorf, Niederösterreich, Österreich Hollister Co. Stores VollzeitAbout the RoleWe are seeking a highly motivated and experienced Key Holder to join our team at Hollister Co. Stores. As a Key Holder, you will play a key role in driving business results and ensuring a differentiated customer experience.Key ResponsibilitiesLead a team of associates to ensure operational tasks and procedures are successfulDevelop and...
-
Interior Design Manager Trainee Position at IKEA
vor 2 Wochen
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout the RoleThis is an exciting opportunity to join IKEA as a Communication and Interior Design Manager Trainee. As a key member of our team, you will support the senior ComIn Manager in contributing to the business plan, commercial strategy, and commercial calendar process.Your ResponsibilitiesContribute to the growth agenda through knowledge and insights...
-
Supervisor
vor 4 Wochen
Vösendorf, Niederösterreich, Österreich The LEGO Group VollzeitBe Part of the LEGO FamilyAre you passionate about LEGO and customer service? Do you have experience in leading teams and managing sales? We're looking for a Supervisor to join our team at the LEGO Store Wien SCS.About the Role:Lead a team of sales associates to deliver exceptional customer service and drive sales growth.Manage store operations including...
-
Vösendorf, Niederösterreich, Österreich Ikea VollzeitAbout IKEA's Trainee ProgramIKEA offers a unique 18-month trainee program designed to prepare you for the role of Communication & Interior Design Manager. During this period, you will work in various units of IKEA Vienna for six months, gaining comprehensive exposure to our business operations and strategic decision-making processes.Your...
-
Store Operations Leader
vor 2 Monaten
Vösendorf, Niederösterreich, Österreich New Balance VollzeitAbout Us: At New Balance, we have been dedicated to empowering individuals through sports and craftsmanship for over a century. Our commitment to innovation is fueled by our core values and the belief that we can challenge the status quo. We cultivate an inclusive environment where every team member feels valued and respected, inspiring leaders and...
