Director of Customer Experience
vor 4 Wochen
As a key member of our team, you will be responsible for developing and executing a customer experience strategy that aligns with our company's mission and values. This will involve working closely with our customer service team to enhance the customer experience and drive customer loyalty.
Key Responsibilities:
- Develop and execute a customer experience strategy that aligns with our company's mission and values
- Work closely with our customer service team to enhance the customer experience and drive customer loyalty
- Partner with other teams to drive customer-centric initiatives and projects
- Analyze customer feedback and data to inform decision making and continuous improvement
Requirements:
- At least 5 years of experience in a key leadership role in customer experience management
- Proven track record of building and leading high-performing teams
- Experience with customer data analysis and customer feedback systems
- Experience with Zendesk or a similar platform
What We Offer:
- A competitive salary based on qualification and experience
- A 4-day work week with a 3-day weekend
- The opportunity to work with a talented team and make a meaningful impact on our customers' experience
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