Client Relationship Manager

vor 1 Monat


Melbourne, Österreich Australian Unity Vollzeit

Full time
Established in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions.
We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.
For us, Real Wellbeing encompasses the whole experience of life.
It's about feeling supported in your health, connected with your community and empowered to live life on your terms.
Your New Role Looks Like This: Our Client Relationship Managers are responsible for supporting clients that don't have capacity to manage their own financial and legal affairs (financial administration).
Client Relationship Managers work with these clients to understand their individual needs and circle of support and establish an annual budget that meets the needs of a client.
Supported by a Senior Client Relationship Manager, the Client Relationship Manager will also provide updates to State-based tribunals on their client, which may include appearing in personal or virtually.
Key Responsibilities Include: Arrange and attend client meetings and client visitsComplete the annual Client Review process and the annual budget/investment reviewTake responsibility for decisions made on behalf of clients, including ensuring they are in line with Delegation Framework and all relevant SMEs are consulted as part of the decision-making processEffectively manage the end-to-end client relationship and actively support the implementation of processes to ensure key stakeholders associated with the client are engaged appropriately and adequatelyEnsure appropriate structures are implemented to protect client assetsAbout You: Experience working directly with clients, ideally people with a disability or mental illnessStrong VCAT ExperienceExperience working with IT systems and maintaining files and recordsAbility to write clear and coherent reportsSound understanding of financial principles, including investment approaches and asset classesCapacity to acquire knowledge relating to the administration of trusts, and financial administration legislation in all jurisdictionsExceptional communication skills, with the ability to use communication to build relationshipsPrevious experience with client visits (preferred but not essential)What's on Offer: You will enjoy a range of great employee benefits and rewards including:
Competitive salary + bonus programEnjoy additional yearly Well-Being and Community leave days14-week paid parental leave, with equal benefit for both parents PLUS our Bump to BabyEmployee Referral ProgramEmployee Assistance Program - support and assistance for you and your partner at those times in life when you need it mostMaxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.Discounts across the Australian Unity business including Private Health Insurance, General Insurance + moreAvailable access to LinkedIn Learning courses through our great Learning platformAustralian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, and mature-aged people.
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