Customer Service Officer
vor 4 Wochen
This is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
Location: Rockingham WA
Contract: 12 months temp
Hourly Rate: $37.36 p/h plus super
Note: Must have Australian Citizenship
The position may have a public contact and is required to communicate with and provide straightforward
advice to a range of internal and external stakeholders.
Responsibilities of the role include but are not limited to:
• Managing and resolving participant matters by actioning planning tasks as per the Act.
• Providing reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Business systems.
If this opportunity interests you, please click on 'APPLY' or email your updated CV to ******
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
customer service, communication, awareness. participant engagement, reception, manage bookings
qualifications
relevant work experience
education
Secondary School/High School
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