Service Advisor
vor 2 Wochen
Full time Green RV is committed to Customers for life Position Objective The Service Advisor has responsibility for the management of the daily bookings of the Service Department within their location.
This involves planning, leading, organising, and supervising the day-to-day activities of the workshop.
The Service Advisor is ultimately responsible for the quality and timeliness of repairs, the provision of upgrades, and ensuring effective communication with customers at all times.
This is a key leadership role.
Working with the Workshop and Sales Manager, the Service Advisor drives business performance through the development of an engaged and capable team.
The Service Advisor sets a clear direction for how the area will achieve its specific goals and targets.
Key Accountabilities Represent the Green RV brand in a professional manner at all times.Develop and maintain positive relationships with customers.Promote effective communication across the service area.Hands-on supervision of all workshop activities; ensure compliance with Green RV policies and procedures.Plan and organise the Preventive Maintenance System (PMS) and delegate specific tasks to the relevant section/mechanic.Accurate forecasting and ordering of spare parts for specific work stock replacement.Supervise and follow up on the progress of individual repairs, registering the time taken to complete each task.
Ensure that warranties are properly followed up, monitored, and documented.Ensure all customer work is booked in a timely and efficient manner.Responsible for conducting the final check/test driving for all Caravans or Motorhomes prior to release.Maintain positive relationships with key suppliers and Head Office.
Provide the broader business with the technical assistance that they require from the Workshop.
Assist the Branch Manager in developing strategies for process improvement, increasing profitability, and improving the customer experience.Required Skills Strong diagnostic skills, able to quickly identify the source of a problem and other related issues.Demonstrated problem-solving ability, able to quickly identify solutions and address issues in a limited amount of time.Strong commercial acumen and highly developed communication skills; verbal, written, and listening.Goal-oriented.
Is able to lead, build and develop team capability.Able to build constructive relationships across multiple stakeholders; team, customers, suppliers, and Head Office.Highly organised and can meet deadlines.
Able to efficiently manage internal and external resources to meet the planning requirements associated with this role.Competent in the use of business-related technology and systems.Key Result Areas Achievement of the service budget as set by the Annual Operating Plan.
Customer Satisfaction Ensure a 100% positive customer experience through delivery of the end-to-end service process; booking, fulfilment, customer communication, and post-service follow-up.
Operational Maintain premises in a professional and presentable condition at all times.
Delivery of all service KPIs as set by the Annual Operating Plan.
Leadership Support the team to ensure the success of both direct reports and the broader Green RV workforce.
Achieve team engagement scores as set by the Annual Operating Plan.
Your application will include the following questions:
How many years' experience do you have as a service adviser?Which of the following statements best describes your right to work in Australia?Do you have experience in a sales role? #J-18808-Ljbffr
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