Digital Customer Success Manager
vor 1 Monat
Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, ??, hallo, vítejte
Thanks for stopping by.
We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under to a campus in Austin, Texas, which is now home to our US operations.
This is a hybrid role in Austin, Texas, and you must live within commuting distance to our office.
About the team At Canva, our GTM methodology leverages our product and creativity to drive value in organizations.
The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers.
We help our customers realize more value with Canva by educating, enabling, and empowering them to be their most creative self.
In short, we want to bring as much value to our partnership with our customers as possible.
Our rapid growth (200+ million monthly active users and growing) means we don't have all the answers - and we're hoping you'll think that's all part of the fun of it.
Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets.
Of course, with growth comes some ambiguity, but if you're curious and open to change, then you'll thrive in Sales and Success.
What you'd be doing in this role The mission of the Scaled Customer Success Manager is to ensure that our customers are thriving, consistently deriving value from our products and service, and renewing their partnerships with us.
To succeed in this position, you must possess strong skills in organization, process optimization, cross-functional collaboration, and customer-centricity.
Your contributions will empower our customers to reach their business objectives while improving both our gross and net dollar retention rates.
At the moment, this role is focused on:
Proactively manage the end-to-end renewal process, ensuring timely renewals and addressing any potential risks or challenges that might impact customer retention. Forecast renewal rates and manage a large portfolio of accounts with automated tools and touchpoints. Develop and leverage scalable processes to streamline renewals and automate engagement, ensuring consistent engagement with customers. Implement playbooks and tools to handle renewals efficiently across a high volume of customers. Continuously monitor customer health metrics, product usage, and engagement to identify risks of churn or downsell. Use data-driven insights to prioritize outreach and provide targeted support to at-risk customers before renewal periods. You're probably a match if Growth Orientated: You're excited about scaling your impact across multiple accounts simultaneously. Make Complex Things Simple: You can simplify complex concepts and adapt your communication style to different audiences. Leverage Data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making. Communication Skills: You communicate passionately, collaborate, and rally others. Agility & Creativity: You are willing to learn and adapt, as well as dream big. Grit: You are biased towards action and resourceful. Humility: You are willing to question your assumptions with the desire to constantly improve. Additionally:
You have a knack for creating and optimizing workflows that make renewal processes smooth and efficient. You can coordinate effectively with other teams to ensure smooth renewal processes. You're experienced with CRM systems and can maintain accurate, detailed customer records. You can manage high-volume administrative tasks without losing attention to detail. You excel at using automation tools to scale customer communications and onboarding processes. You're comfortable using data to identify trends and potential renewal risks. You can track and manage multiple renewal timelines simultaneously. You're skilled at documenting processes and identifying opportunities for improvement. You understand how to balance automation with personalization in customer communications. You can effectively troubleshoot common customer issues and know when to escalate. You're comfortable managing customer expectations and timelines in a high-volume environment. Upholds Canva's core customer service value of customer centricity in order to produce long-term customer loyalty and happiness. Champions patience and empathy when engaging with users, coming from a desire to support them with their positive intentions. Collaborates within immediate teams or other customer happiness verticals for cross-team projects and initiatives. Aligns with results-based performance; deeply understands prioritizing key performance indicators as an individual and as a team. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too.
We also offer a range of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
Equity packages - we want our success to be yours too. Health benefits plans to support you and your wellbeing. 401(k) retirement plan with company contribution. Inclusive parental leave policy that supports all parents & carers. An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more. Flexible leave options that empower you to be a force for good, take time to recharge and support you personally. Check out lifeatcanva.com for more info.
Other stuff to know We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you
Please note that interviews are conducted virtually.
#J-18808-Ljbffr
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitAbout Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager, Melbourne
vor 2 Wochen
Melbourne, Österreich Fireblocks VollzeitLocation: Melbourne, Victoria, AustraliaCustomer Success Manager, MelbourneThe world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of the...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitAbout Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**About Us:** We are a leading cybersecurity company dedicated to protecting our customers'...
-
Digital Customer Success Manager
vor 1 Monat
Melbourne, Österreich Airtree Ventures Pty VollzeitJob Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work This is a hybrid role in Austin, Texas and you must live within commuting distance to our...
-
Customer Success Manager, Melbourne
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitLocation: Melbourne, Victoria, Australia Customer Success Manager, Melbourne The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain.Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of...
-
Customer Success Manager, Apac
vor 2 Monaten
Melbourne, Österreich Everi Pty VollzeitABOUT US Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences unlocking 1st and zero-party data. Our SaaS platform is the secret weapon behind the digital success of the AFL, NBA, NFL, Live Nation, Fuzzy Entertainment and more. Our cutting-edge platform turns fan data into marketing...
-
Digital Project Manager
Vor 2 Tagen
Melbourne, Österreich Emote Digital VollzeitBuild stronger connections.Drive Growth.Market your SaaS Tools and reach digital agencies & marketing professionals worldwide.Emote Digital is looking for a Digital Project Manager to join their team in Melbourne.Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you! Here at Emote we are on the hunt for...
-
Customer Success Manager, Apac
vor 4 Wochen
Melbourne, Österreich Tradable Bits VollzeitCustomer Success Manager, APACDrive Fan Engagement for Global Entertainment BrandsAre you customer obsessed with a passion for sports and music?Join Tradable Bits and help revolutionise fan engagement for the world's largest sports and entertainment brands!About the CompanyTradable Bits is a digital marketing platform that helps brands connect directly with...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
-
Digital Marketing And Ecommerce Manager
vor 1 Monat
Melbourne, Österreich Paxus - Technology + Digital Talent VollzeitRole: Digital Marketing & Ecommerce ManagerReporting to: Head of E-commerce, Digital & CRMChannels: Digital (SEM/SEO/SMM, Display), E-commerce, CRM & Affiliate MarketingFlexibility: 3 days in-office, 2 days at homeLocation: MelbourneWhy Join Us? Here, you'll do more than manage digital marketing - you'll help shape the future of our brand.Here's why this...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Nomadgao VollzeitOct 31, 2024 - Relocity is hiring a remote Customer Success Manager.Salary: $90k-$115k.Location: USA.What Relocity is Doing Relocity is reimagining the global mobility experience.We enable enterprises to attract, retain, and engage talent globally.Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in...
-
Digital Account Manager
vor 3 Stunden
Melbourne, Österreich Emote Digital VollzeitEmote Digital is looking for a Digital Account Manager to join their team in Melbourne.As a Digital Account Manager at Emote Digital, you'll be the glue between our clients and the amazing work we do.You'll have a passion for getting results and a drive for providing exceptional customer service.But most importantly, you'll help us build and maintain...
-
Customer Success Engineer
vor 1 Monat
Melbourne, Österreich Zscaler VollzeitThe Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security.Sales, Customer Success, Sales Enablement, Solution...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
-
Customer Success Manager
vor 3 Stunden
Melbourne, Österreich Northern Impact Llc. VollzeitOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager.This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals.This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy...
