Client Onboarding Manager-Apac
Vor 7 Tagen
Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors.
We bring unmatched visibility to companies through cloud-based technology and human insights.
As a result, we foster sustainable growth for businesses and their supply chains.
Our SaaS subscription software is used by 85k+ active customers in over 100 countries.
SUMMARY An ideal Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns.
The Client Onboarding Manager will work directly with client users, internal project managers, and the supplier sales reps. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits.
If you live within 30 miles of an Avetta office, this role will follow a hybrid work model.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage and oversee campaign launches, using best practices to ensure desired outcomes. Collaborate with internal teams to facilitate a smooth transition from Client Campaign Manager (CCM) to Customer Success Manager (CSM) after launch. Generate and manage campaign reporting to meet client SLAs, ensuring efficiency and quality for customers. Handle customer escalations and maintain regular reporting updates. Work alongside Customer Success Managers (CSMs) and Account Managers (AMs) and, when necessary, support on-site. Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert. Support the Supplier Engagement Representative (SER) team with campaign outreach as needed. Disseminate critical client specific information to internal teams. PREFERRED QUALIFICATIONS: 4-5 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles. Candidate must display high energy, high passion level, determination, and perseverance. Candidate must display comfort level with working with and committing to aggressive goals. Professional phone presence and excellent communication skills are required, both written and verbal. Ability to work independently and as part of a team. Able to work in a fast-paced, self-directed entrepreneurial environment. Excellent time management skills. Strong Decision-making, problem resolution, and creative thinking skills. Able to multi-task the activities with shifting priorities. 2+ years of CRM (Salesforce.com) experience. Experience with Microsoft Office suite of products. Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team. METRICS THAT MATTER: Supplier list management Yield percentage of managed campaigns Client feedback management Reporting accuracy Use of best practices Client survey scores PREFERRED EDUCATION, TRAINING AND EXPERIENCE (if applicable): Bachelor's degree Project management certification or training is a plus LI-Remote
#J-18808-Ljbffr
-
Client Onboarding Manager-Apac
Vor 7 Tagen
Sydney, Österreich Avetta VollzeitAvetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...
-
Client Onboarding Manager-Apac
Vor 7 Tagen
Sydney, Österreich Avetta VollzeitAvetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors.We bring unmatched visibility to companies through cloud-based technology and human insights.As a result, we foster sustainable growth for businesses and their supply chains.Our SaaS subscription software is used by 85k+ active customers in...
-
Client Onboarding Manager-Apac
Vor 7 Tagen
Sydney, Österreich Avetta VollzeitAvetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...
-
Client Onboarding Project Manager
vor 3 Wochen
Sydney, Österreich Ambition Group VollzeitClient Onboarding Project Manager The Business Implementation team is key to ensuring a smooth client onboarding and transition, led by the Client Onboarding Manager.This role spans pre-sales (RFI, RFP, DD), full ownership of client onboarding, operational model alignment, financial management, and collaboration across both internal and external stakeholders...
-
Client Onboarding, Officer
vor 1 Monat
Sydney, Österreich State Street VollzeitWho we are looking for SSGM Client Service Solutions ("CSS") is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding.The Client Onboarding & Maintenance team leads and manages the institutional...
-
Client Onboarding, Officer
vor 2 Monaten
Sydney, Österreich State Street Corporation VollzeitClient Onboarding, OfficerWho we are looking for SSGM Client Service Solutions ("CSS") is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding. The Client Onboarding & Maintenance team leads and...
-
Client Onboarding, Officer
vor 2 Monaten
Sydney, Österreich State Street VollzeitWho we are looking forSSGM Client Service Solutions ("CSS") is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding.The Client Onboarding & Maintenance team leads and manages the institutional client...
-
Client Onboarding Executive
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout the role: In this customer-focused role, you are the first point of contact when a new customer joins our platform.Utilizing project management techniques, you will be driving the completion of all onboarding processes to ensure all new clients complete their onboarding journey with ease.Developing a deep understanding of how clients run their...
-
Client Onboarding Executive
vor 1 Monat
Sydney, Österreich Quantaco VollzeitAbout the role: In this customer-focused role, you are the first point of contact when a new customer joins our platform.Utilizing project management techniques, you will be driving the completion of all onboarding processes to ensure all new clients complete their onboarding journey with ease.Developing a deep understanding of how clients run their...
-
Client Onboarding Specialist
vor 1 Monat
Sydney, Österreich Amex VollzeitYou Lead the Way.We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Client Onboarding Specialist
vor 1 Monat
Sydney, Österreich Amex VollzeitYou Lead the Way.We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Onboarding And Maintenance Associate
Vor 3 Tagen
Sydney, Österreich Cmc Markets VollzeitCMC are hiring! We have a permanent opportunity for an Onboarding & Maintenance Associate to join our New Business team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or operations.Please note that we operate onsite working and would require you to come...
-
Onboarding And Maintenance Associate
vor 2 Monaten
Sydney, Österreich Cmc Markets Vollzeit```html CMC are hiring! We have a permanent opportunity for an Onboarding & Maintenance Associate to join our New Business team, based in our Chatswood, Sydney office.This is an entry level role which could be suited to those looking for a graduate position in financial services or operations. Please note that we operate onsite working and would require you...
-
Onboarding And Maintenance Associate
Vor 7 Tagen
Sydney, Österreich Cmc Markets VollzeitOnboarding and Maintenance AssociateCMC are hiring! We have a permanent opportunity for an Onboarding & Maintenance Associate to join our New Business team, based in our Chatswood, Sydney office. This is an entry level role which could be suited to those looking for a graduate position in financial services or operations.Please note that we operate onsite...
-
Client Onboarding Manager
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitPosition PurposeThe Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, driven by the Client Onboarding Manager.This role will partake in pre-sales (RFI's, RFP's, DD's), take ownership of end-to-end onboarding of new clients, ensure the right operating model considerations, closely manage...
-
Client Onboarding Manager
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitPosition PurposeThe Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, driven by the Client Onboarding Manager. This role will partake in pre-sales (RFI's, RFP's, DD's), take ownership of end-to-end onboarding of new clients, ensure the right operating model considerations, closely manage...
-
Client Onboarding Manager
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitPosition Purpose The Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, driven by the Client Onboarding Manager.This role will partake in pre-sales (RFI's, RFP's, DD's), take ownership of end-to-end onboarding of new clients, ensure the right operating model considerations, closely manage...
-
Partnerships Manager
vor 2 Wochen
Sydney, Österreich Phrase VollzeitPartnerships Manager - APAC At Phrase, we help open the door to global business by providing the world's most comprehensive localization platform.We're transforming language technology with our AI platform to give people the content they need, in the language they speak.Whether it's for digital products like an app or website, marketing comms, legal...
-
Customer Onboarding Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About us Hi there!We are Insider, a B2 B Saa S company that drives growth for its clients around the world.How are we achieving this?We are connecting data across channels, predicting future behavior with AI, and individualizing...
-
Customer Onboarding Manager
vor 2 Monaten
Sydney, Österreich Insider VollzeitBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usHi there!We are Insider, a B2B SaaS company that drives growth for its clients around the world.How are we achieving this?We are connecting data across channels, predicting future behavior with AI, and individualizing...
