Client Onboarding Manager
Vor 6 Tagen
Position Purpose
The Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, driven by the Client Onboarding Manager.
This role will partake in pre-sales (RFI's, RFP's, DD's), take ownership of end-to-end onboarding of new clients, ensure the right operating model considerations, closely manage financials, and collaborate to drive success across a range of stakeholders internal and external.
The Project Manager will be responsible for ensuring successful delivery of workstream tasks and will focus on reviewing, validating, and monitoring detailed deliverables and milestones, ensuring risks and issues are assessed, mitigated, and addressed.
The role will involve managing local and offshore Operations, IT, and project staff through a matrix management structure to achieve delivery.
Key Responsibilities Project planning, management, control & delivery.Direct and indirect management of project resources as required including workstream leads.Leading & facilitating client meetings across a range of topics covering requirement analysis, solutioning, test planning, implementation planning, etc.Managing project risks, issues, interdependencies, and quality; acting as an escalation point for workstream issues.Managing all changes to requirements through a formally defined scope change process.Measuring and monitoring progress at clearly defined points in the process to ensure the project is delivered on time and within budget.Ensuring that all requirements, project plans, and changes to commitment are communicated to all affected team members and stakeholders including executive level steering committee members.Technical Understanding and oversight - utilizing financial services, funds management, custody or back-office administration industry experience and working closely with stakeholders to ensure in-depth understanding of current operating model, processes, end-to-end operations and IT flow with a focus on operational efficiency.Undertaking quality reviews of project deliverables to ensure they meet business needs and requirements, and adhere to the methodology, standards, and strategy.Ensuring the project team complies with relevant BNP project management methodologies, audit, security, and compliance requirements.Preparation of Steering Committee papers and reporting to the local management team and other relevant business and client forums.Contributing to the development and implementation of project/project management and client onboarding best practices across the Business Implementation team. Competencies (Technical / Behavioral) Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations.
Listens effectively and identifies/responds to subtle verbal and non-verbal cues from others.
Communicates effectively in written form.Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment.Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP's values.
Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives.Managing Budgets & Cost Control: Utilizes knowledge of budgeting processes, including the allocation and monitoring of costs and revenues to advise or take corrective action.Strategic Focus: The ability to consider competing conceptual or real elements and factors in finding solutions, to think laterally and to focus on potential outcomes before determining the best course of action.Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others.
Maintains effectiveness in uncertain or ambiguous situations.Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there are disagreements or differences in interests. Qualifications and Experience
The Project Manager will have Financial Services knowledge along with experience working on client onboarding or business change projects.
They will possess strong influencing, leadership, project management, and governance skills.
Proven ability to keep a project on track and lead/motivate teams is essential.
Minimum 8 years' experience in Project Management.
Mandatory Experience in the financial services industry, preferably with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody.Proven experience managing business change and client onboarding projects and in project delivery.Demonstrated ability to work with senior management and senior stakeholders as well as clients.Ability to negotiate and influence key stakeholders and project sponsors.Excellent interpersonal skills.Ability to work within a dynamic team-oriented environment.Self-directed & proactive, comfortable and confident operating in ambiguity (when the need arises). Preferable Degree qualified in Business, Accounting or a related discipline.Project Management qualifications. About BNP PARIBAS
As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability.
We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050.
The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] au.nz.recruitment [at] asia.bnpparibas (dot) com or 9221 3026.
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