Client Onboarding Manager
vor 2 Monaten
Position PurposeThe Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, driven by the Client Onboarding Manager.
This role will partake in pre-sales (RFI's, RFP's, DD's), take ownership of end-to-end onboarding of new clients, ensure the right operating model considerations, closely manage financials, and collaborate to drive success across a range of stakeholders internal and external.The Project Manager will be responsible for ensuring successful delivery of workstream tasks and will focus on reviewing, validating, and monitoring detailed deliverables and milestones, ensuring risks and issues are assessed, mitigated, and addressed.
The role will involve managing local and offshore Operations, IT, and project staff through a matrix management structure to achieve delivery.Key Responsibilities Project planning, management, control & delivery.Direct and indirect management of project resources as required including workstream leads.Leading & facilitating client meetings across a range of topics covering requirement analysis, solutioning, test planning, implementation planning, etc.Managing project risks, issues, interdependencies, and quality; acting as an escalation point for workstream issues.Managing all changes to requirements through a formally defined scope change process.Measuring and monitoring progress at clearly defined points in the process to ensure the project is delivered on time and within budget.Ensuring that all requirements, project plans, and changes to commitment are communicated to all affected team members and stakeholders including executive level steering committee members.Technical Understanding and oversight - utilizing financial services, funds management, custody or back-office administration industry experience and working closely with stakeholders to ensure in-depth understanding of current operating model, processes, end-to-end operations and IT flow with a focus on operational efficiency.Undertaking quality reviews of project deliverables to ensure they meet business needs and requirements, and adhere to the methodology, standards, and strategy.Ensuring the project team complies with relevant BNP project management methodologies, audit, security, and compliance requirements.Preparation of Steering Committee papers and reporting to the local management team and other relevant business and client forums.Contributing to the development and implementation of project/project management and client onboarding best practices across the Business Implementation team.Competencies (Technical / Behavioral)Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations.
Listens effectively and identifies/responds to subtle verbal and non-verbal cues from others.
Communicates effectively in written form.Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment.Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP's values.
Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives.Managing Budgets & Cost Control: Utilizes knowledge of budgeting processes, including the allocation and monitoring of costs and revenues to advise or take corrective action.Strategic Focus: The ability to consider competing conceptual or real elements and factors in finding solutions, to think laterally and to focus on potential outcomes before determining the best course of action.Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others.
Maintains effectiveness in uncertain or ambiguous situations.Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there are disagreements or differences in interests.Qualifications and ExperienceThe Project Manager will have Financial Services knowledge along with experience working on client onboarding or business change projects.
They will possess strong influencing, leadership, project management, and governance skills.
Proven ability to keep a project on track and lead/motivate teams is essential.
Minimum 8 years' experience in Project Management.MandatoryExperience in the financial services industry, preferably with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody.Proven experience managing business change and client onboarding projects and in project delivery.Demonstrated ability to work with senior management and senior stakeholders as well as clients.Ability to negotiate and influence key stakeholders and project sponsors.Excellent interpersonal skills.Ability to work within a dynamic team-oriented environment.Self-directed & proactive, comfortable and confident operating in ambiguity (when the need arises).PreferableDegree qualified in Business, Accounting or a related discipline.Project Management qualifications.About BNP PARIBASAs the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability.
We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ communityBNP Paribas MixCity which fosters better representation of women at all levels of the organizationAbility, the mutual aid network for employees with a disability or a disabling or chronic illnessBNP Paribas CulturAll which celebrates diverse backgroundsBNP is committed to financing a carbon-neutral economy by 2050.
The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] au.nz.recruitment [at] asia.bnpparibas (dot) com or 9221 3026.
#J-18808-Ljbffr
-
Client Onboarding Project Manager
vor 2 Monaten
Sydney, Österreich Ambition Group VollzeitClient Onboarding Project Manager The Business Implementation team is key to ensuring a smooth client onboarding and transition, led by the Client Onboarding Manager.This role spans pre-sales (RFI, RFP, DD), full ownership of client onboarding, operational model alignment, financial management, and collaboration across both internal and external stakeholders...
-
Client Onboarding Manager-Apac
vor 2 Monaten
Sydney, Österreich Avetta VollzeitAvetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors.We bring unmatched visibility to companies through cloud-based technology and human insights.As a result, we foster sustainable growth for businesses and their supply chains.Our SaaS subscription software is used by 85k+ active customers in...
-
Client Onboarding Manager-Apac
vor 2 Monaten
Sydney, Österreich Avetta VollzeitAvetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...
-
Client Onboarding Manager
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitPosition PurposeThe Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, driven by the Client Onboarding Manager. This role will partake in pre-sales (RFI's, RFP's, DD's), take ownership of end-to-end onboarding of new clients, ensure the right operating model considerations, closely manage...
-
Client Onboarding Manager
vor 2 Monaten
Sydney, Österreich Efinancialcareers Ltd. VollzeitPosition PurposeThe Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, driven by the Client Onboarding Manager.This role will partake in pre-sales (RFI's, RFP's, DD's), take ownership of end-to-end onboarding of new clients, ensure the right operating model considerations, closely manage...
-
Customer Onboarding Manager
vor 3 Monaten
Sydney, Österreich Insider VollzeitBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usHi there!We are Insider, a B2B SaaS company that drives growth for its clients around the world.How are we achieving this?We are connecting data across channels, predicting future behavior with AI, and individualizing...
-
Customer Onboarding Manager
vor 3 Monaten
Sydney, Österreich Insider VollzeitBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About us Hi there!We are Insider, a B2B SaaS company that drives growth for its clients around the world.How are we achieving this?We are connecting data across channels, predicting future behavior with AI, and individualizing...
-
Onboarding Specialist
vor 2 Monaten
Sydney, Österreich Dotdigital VollzeitOnboarding Specialist About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients.Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.At...
-
Onboarding Specialist
vor 2 Monaten
Sydney, Österreich Dotdigital VollzeitOnboarding Specialist About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At...
-
Project & Onboarding Manager
vor 2 Wochen
Sydney, Österreich Decidr.Ai Pty VollzeitAs we grow, we are looking for a dedicated Project & Onboarding Manager to oversee customer projects and ensure an exceptional end-to-end customer experience while driving internal project success.Who we areDecidr is an AI-powered operating system on a mission to transform how business is done.We're creating hundreds of AI micro roles to automate thousands...
-
Project & Onboarding Manager
vor 2 Wochen
Sydney, Österreich Decidr.Ai Pty VollzeitAs we grow, we are looking for a dedicated Project & Onboarding Manager to oversee customer projects and ensure an exceptional end-to-end customer experience while driving internal project success. Who we are Decidr is an AI-powered operating system on a mission to transform how business is done.We're creating hundreds of AI micro roles to automate thousands...
-
Onboarding Team Leader
vor 2 Monaten
Sydney, Österreich Spenda Limited VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time About Spenda:Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster.We serve as both a software solutions provider and a payment processor, delivering the essential infrastructure to streamline...
-
Onboarding Team Leader
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time About Spenda: Spenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster.We serve as both a software solutions provider and a payment processor, delivering the essential infrastructure to streamline...
-
Onboarding Technician
vor 2 Monaten
Sydney, Österreich Liven Pty VollzeitJoin the revolution in hospitality tech!Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD)...
-
Decidr.Ai Pty | Project
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAs we grow, we are looking for a dedicated Project & Onboarding Manager to oversee customer projects and ensure an exceptional end-to-end customer experience while driving internal project success.Who we are Decidr is an AI-powered operating system on a mission to transform how business is done.We're creating hundreds of AI micro roles to automate thousands...
-
Onboarding Operations Officer
vor 2 Wochen
Sydney, Österreich Tmgm Vollzeit3 weeks ago Be among the first 25 applicantsAbout The Company:TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific.With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading...
-
Onboarding Operations Officer
vor 2 Monaten
Sydney, Österreich Tmgm VollzeitAbout The Company: TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific.With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider.We embody excellence through a commitment...
-
Customer Onboarding Coordinator
vor 3 Wochen
Sydney, Österreich Z Software VollzeitFull timeZ Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of care to their customers.As a part of the Medem Group, we are at the...
-
Customer Onboarding Coordinator
vor 2 Monaten
Sydney, Österreich Medem Group VollzeitSurry Hills, New South Wales 2010, Australia • Full-timeDescriptionWho are we? Z Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of care...
-
Customer Onboarding Coordinator
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitSurry Hills, New South Wales 2010, Australia • Full-time Description Who are we?Z Software is a Sydney-based company that provides dispensing and point-of-sale software to over 1,300 pharmacies across Australia.We're known for our market-leading software and exceptional support team, ensuring that pharmacies can focus on delivering the highest level of...
