Customer Service Manager
vor 20 Stunden
This job offer is not available in your country.From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the roleReporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations.With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.About you and your skillsPrevious experience working in a fast-paced customer facing environmentProven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirementsTo maintain excellent service standards, keeping the checkout area clean and safe for our team and customersTo drive a one team culture which puts our team members health, safety and wellbeing firstTo be customer obsessed and continually seek to better understand our diverse customers to ensure we're always providing an outstanding shopping experienceWhat's in it for you?More cash staying in your pocket : Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
We also offer additional periods of double discount (10%) at various times throughout the year.
As well as hotdeals exclusive to team members that translate into additional savings.Reward through recognition : Give and receive recognition, linked to our Coles values, through our digital recognition platform mythanks'.You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.Opportunities for learning and development : No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you.
Discover and explore a variety of career development programs and job-specific training.About the recruitment processWe're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve.
We are committed to creating a workplace that is safe and respectful for our team.
We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.We're happy to adjust our recruitment process to support candidates with disability.
For further information and additional contact details visit the Our Recruitment Process' section of our careers site or email #J-18808-Ljbffr
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