Call Centre Officer A03

vor 2 Wochen

Brisbane, Österreich Empire Group Vollzeit

A03 Maintenance Support Officer - Call CentreASAP Start - 2 months with probable extension$49.40 + super per hourQueensland State GovernmentCannon HillThe RoleFantastic opportunity to join this great team environment in a Call Centre as a Maintenance Support Officer.
You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government housing properties.
Your duties will include:
Arranging responsive maintenance for Government Housing PropertiesAnswering or making customer calls to address their maintenance needs.Engaging with callers to confirm or clarify information and calming angry customers, as needed.Appropriately using software, databases, scripts, and toolsUnderstanding and striving to meet or exceed call centre metrics.Providing consistent customer serviceYouThe successful candidate will have a minimum of 6 months call centre experience and will be able to demonstrate the following:
Proven experience in a call centre environmentProblem-solving and de-escalation skillsExceptional customer service, active listening and verbal and written communication skillsStrong time management and decision-making abilityAble to collaborate and work in a team.Microsoft Office Skills in Excel, Word and TeamsInsurance or property maintenance experience is highly regarded.ApplyTo be considered for this position, please apply below with your cv and cover letter in Microsoft word format.
Alternatively, email Louise Clark directly at or call me on .
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