Operations Coordinator
vor 2 Monaten
Reporting to the Operations Manager at Jacon Equipment & Comet Equipment, the Operations Coordinator will be primarily responsible for working with aftermarket support for technical needs for utility vehicle, concrete pumping equipment, concrete transportation equipment, stackers, and water tanks for mobile equipment nationally and sometimes internationally.
You will liaise with the sales team, factory engineering supply chain, and the customers of our products.
Key responsibilities include: Provide consistent and high-quality customer service to our customers.Job order parts management - Internally and Externally.Accurately create/maintain job orders for product and warranty.Handle customer inquiries, processing orders, and administration duties as required.Identify and resolve customer complaints efficiently and effectively.Maintain the filing system for all job order correspondence.Grow relationships with customers to uncover new business and sales opportunities.Adhere to all company policies and procedures.Demonstrate a strong work ethic.Work as an active team member to complete team goals.Engage with the product support team and contractors on a regular basis.Knowledge and experience required: Possess excellent customer service and interpersonal skills.Previous work in progress management.Previous part interpretation experience would be an advantage.Some workshop knowledge or exposure to mobile equipment would be advantageous.Strong verbal and written communication skills.Ability to work flexible hours when required.Great time management skills and ability to work autonomously.Proficient knowledge of Microsoft Word and Excel software.Positive attitude and exceptional work ethic.The position is based in Sydney; however, it can be flexible for the correct candidate.
For more information about this role, please contact . Posted Date: 27 Sep 2024
Location: Sydney, NSW/Australia
Industry: Procurement, Manufacturing & Transport
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