Operations Coordinator
vor 3 Wochen
FrontLine is a Veteran operated Government, Commercial & Strata integrated services provider, delivering professional services for Commercial Facilities, Residential & Commercial Stratas, and Government Programs (CHSP, NDIS, DVA, Comcare).FrontLine is becoming Australia's largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene, and Trades & Maintenance integrated services provider. We are currently building teams of passionate and dedicated staff with engaged leadership, systems, and processes to produce great service for our clients in all major Australian cities.FrontLine supports employment and training pathways for Veterans and ex-Emergency Services to become Team Leaders / Section Leaders in Horticulture & Landscaping, Cleaning & Hygiene, Mowing & Gardening, Safety & Security, Support & Wellbeing, Care & Assistance, and advisors in Strategy, Planning, Operations, Safety, Security Risk, Compliance & Quality Assurance.About the roleWorking at FrontLine is exciting, challenging, and rewarding. We have a "can do" attitude with all our jobs and are passionate about what we do for our customers, their properties, and facilities.We are looking for a great Operations Coordinator with a dynamic and positive "can do" mindset to join our energetic Service Delivery Company, working closely with Service Delivery leaders to ensure they are supported to follow and apply all business systems and processes correctly.Key Responsibilities:Schedule and forecast services for multiple Service Delivery teams across categories.Maintain large registers of data for day-to-day business operations.Check and correct data errors, assisting Section and Team leaders.Close out service completion confirmations and ensure correct invoicing and scheduling of future services.Coordinate the ordering of consumables, equipment, and supplies to ensure teams have sufficient stock.Support upkeep of the vehicle fleet and warehouse for a productive operation.Focus on Customer Experience through effective communication and fast complaint resolution.Draft, maintain, and enact SOPs for Service Delivery functions.Support the design of training packages for Service Delivery roles.Follow systems and procedures correctly and set an example for other coordinators.What we're looking for from youA growth mindset and positive attitude.Strong ability to work cooperatively in a team environment.Excellent communication skills with internal teams and external clients.A strong sense of responsibility and initiative.Self-motivation and reliability.Experience in trades/services, commercial, strata, or government program accounts is desirable.Understanding, empathy, and care for colleagues.Proven experience in a scheduling, forecasting, and operations role.Strong attention to detail and organizational skills.Proficiency in scheduling software, preferably Smartsheets.Commitment to safety in the workplace.Enthusiastic and positive approach to all duties.Able to work unsupervised or as part of a team.Excellent written and verbal communication skills.What we offerImmediate startOngoing roleSimple induction processCompetitive salary package to be negotiated with the right candidate
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