National Service Manager
vor 3 Wochen
RECRUIT AUSTRALIA PROFESSIONALS SPECIALIST RECRUITERS - ENGINEERING, MANAGEMENT, SALES & ACCOUNTING. REF NUMBER - 1351 National Service Manager Various locations Corporate Client Base A very successful food industry machine manufacturer needs a National Service Manager to support its growing business.
This is a large national business that is offering a long-term position.
Your role as the National Service Manager is to oversee the service operations at a national level.
The National Service Manager will play a crucial role in enhancing customer satisfaction, optimising service delivery, and driving the growth of the business.
Your key responsibilities are: Establish and implement service goals, objectives, and strategies in alignment with the company's overall vision. Develop service policies and procedures to ensure efficient and effective service delivery across all locations. Oversee the national service team, providing guidance, coaching, and support to ensure optimal performance. Evaluate service operations regularly to identify areas for improvement and implement necessary changes. Collaborate with internal stakeholders to ensure a seamless customer experience. Monitor and analyse service performance metrics, such as customer satisfaction, response time, and rates. Identify trends and customer needs to proactively enhance service offerings. Develop and maintain strong relationships with key customers. Collaborate with suppliers and vendors to ensure the availability of necessary resources and support. Stay updated with industry trends, advancements, and best practices in service management. Prepare and present regular reports on service performance. TO APPLY YOU SHOULD HAVE THE FOLLOWING SKILLS: Qualification in business administration, management, or a related field. Proven experience in service management, preferably in a national or regional capacity. Strong leadership and people management skills. Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external stakeholders. Analytical and problem-solving abilities. In-depth knowledge of service management best practices. Proficient in using Service Management software (e.g., NetSuite) and other relevant technology platforms. Strong business acumen and understanding of financial principles. Ability to travel nationally as required to oversee regional service operations and meet with key stakeholders. Great opportunity for driven individuals who are looking for a long-term and rewarding role with a strong stable company.
Send resume to: Edward Busuttil Via the APPLY button Phone - 7 days 9am to 9pm All inquiries are confidential.
Your details will not be given to our client and your current employer will not be contacted without your consent.
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