Medhealth Group | Customer Service Officer
vor 3 Wochen
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.
Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies, and the legal profession.
We are seeking an enthusiastic and driven Client Services Officer who is a team player with prior experience in the medical, legal, or insurance industries.
Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice, arranging suitable appointments with our extensive specialist consultant team, and preparing relevant documents.
Job Description Responsibilities will include but are not limited to:
Responding to customer enquiries on the phone or via email Scheduling of appointments with relevant medical specialists Maintaining busy mailboxes, including responding to queries in a timely manner, booking appointments, and other services Providing administrative and operational support to medical specialists Providing information and advice to customers, or potential customers Undertaking other tasks as assigned by the Team Leader or Operations Manager, including reception duties, uploading dictation, invoicing, and supporting the greater team in general Qualifications To be considered for this role you will have:
Demonstrated the ability to provide excellent customer service Excellent verbal, written, and interpersonal communication skills Demonstrated the ability to work independently and within a group environment A personal approach which is enthusiastic, friendly, and helpful Strong prioritisation skills while maintaining a level of flexibility Attention to detail is a must Computer literacy, with proficiency in Microsoft Office (Word/Excel) mlcoa offers an exciting and fast-paced team environment where client focus, team spirit, drive, and respect are key features.
Ours is a growing business and opportunities abound for talented performers.
Additional Information You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represents a huge array of life experiences, skills, and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disabilities, including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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