It Support Analyst
vor 4 Wochen
Position Summary• Provide timely and high-quality IT support to Magistrates' Court Victoria's judiciary and staff• Assist with and contribute to IT projects for level 1 and 2 support• VPS3.2, Melbourne CBD, full-time ongoingAbout UsThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.About the RoleReporting to the Service Desk Lead and working closely with the MCV TS team, the IT Support Analyst will primarily be responsible for providing timely and high-quality IT support to MCV TS customers including the MCV judiciary and staff. The IT Support Analyst will also play an active role in assisting the team with various IT projects from development to implementation and contributing to level 1 and 2 support.Key Accountabilities:Acting as the first point of contact for stakeholders to analyse and solve Level 1 & 2 technical problems by identifying and diagnosing issues logically either by telephone, remote login or in-person.Managing service requests and incidents from an end-to-end lifecycle, including maintaining a clear and concise record of user issues and interactions.Providing an excellent level of customer service to clients, by providing them with appropriate support response and friendly communication in keeping within agreed Service Level Agreements (SLAs).Providing and/or facilitating computer software support for the range of software products used throughout the Court environment.Escalating incidents to senior team members and/or CSV Digital and liaising with customers throughout the time of the issue to ensure satisfactory resolution of problems and requests.Working collaboratively with technology partners and vendors.Assisting the Service Desk Lead in vendor management, external customer support and coordination with internal and external helpdesk support.About YouKnowledge around Business and Information Technology, and experience with Business Continuity & Disaster Recovery plans and the use and maintenance of associated documentation would be an advantage.Knowledge of and experience in supporting a Microsoft environment and administration tools.Experience and expertise in PC hardware, software, and LAN/WAN facilities.Exposure to Microsoft suite and Power Platform would be desirable.How to ApplyClick the 'Apply Now' button, ensuring you include the following in your application:ResumeOther InformationCSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live.To apply for this role, you will be redirected to the Court Services Victoria job application system.
#J-18808-Ljbffr
-
It Support Analyst
vor 4 Wochen
Melbourne, Österreich Ray White VollzeitAn exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst.Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White...
-
IT Support Analyst
vor 4 Wochen
Melbourne, Österreich Court Services Victoria VollzeitThis is a IT Support Analyst role with one of the leading companies in AU right now 🔥 -- Court Services Victoria -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Court Services Victoria 🧐🧐**About the Role** Reporting to the Service Desk Lead and working...
-
It Support Analyst
vor 4 Wochen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitAbout the RoleReporting to the Service Desk Lead and working closely with the MCV TS team, the IT Support Analyst will primarily be responsible for providing timely and high-quality IT support to MCV TS customers including the MCV judiciary and staff. The IT Support Analyst will also play an active role in assisting the team with various IT projects from...
-
It Support Analyst
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the Role Reporting to the Service Desk Lead and working closely with the MCV TS team, the IT Support Analyst will primarily be responsible for providing timely and high-quality IT support to MCV TS customers including the MCV judiciary and staff.The IT Support Analyst will also play an active role in assisting the team with various IT projects from...
-
It Support Analyst
vor 4 Wochen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitPosition Summary • Provide timely and high-quality IT support to Magistrates' Court Victoria's judiciary and staff• Assist with and contribute to IT projects for level 1 and 2 support• VPS3.2, Melbourne CBD, full-time ongoingAbout Us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and...
-
Senior It Support Analyst
Vor 7 Tagen
Melbourne, Österreich Victoria VollzeitSenior IT Support Analyst Australia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria. ABOUT MUSEUMS VICTORIA: Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the...
-
Senior It Support Analyst
vor 1 Woche
Melbourne, Österreich Victoria VollzeitSenior IT Support Analyst Australia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA: Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book...
-
Senior It Support Analyst
Vor 7 Tagen
Melbourne, Österreich Victoria VollzeitSenior IT Support AnalystAustralia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA:Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book...
-
It Support Analyst
vor 4 Wochen
Melbourne, Österreich Court Services Victoria VollzeitAbout Us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of...
-
It Support Analyst
vor 4 Wochen
Melbourne, Österreich Court Services Victoria VollzeitAbout UsThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of...
-
Senior It Support Analyst
Vor 4 Tagen
Melbourne, Österreich Victoria VollzeitSenior IT Support Analyst Australia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA: Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book...
-
It Support Analyst
vor 4 Wochen
Melbourne, Österreich Court Services Victoria VollzeitAbout Us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of...
-
Senior It Support Analyst
vor 1 Woche
Melbourne, Österreich Victoria VollzeitSenior IT Support AnalystAustralia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA:Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book...
-
Senior It Support Analyst
vor 2 Wochen
Melbourne, Österreich Victoria VollzeitSenior IT Support AnalystAustralia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA: Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life?Welcome to Museums Victoria (MV), where every day is a new chapter in the book...
-
It Support Analyst
Vor 3 Tagen
Melbourne, Österreich Buscojobs VollzeitAbout 1 month ago, from Sime Darby Holdings Berhad We are searching for an IT Support Analyst to join our award-winning Sime Darby Industrial branch in Rockhampton, QLD in a permanent fulltime position. Reporting to the Desktop Support Team Lead, the IT Support Analyst's primary responsibility will be to provide quality IT Desktop support services on a daily...
-
It Analyst
vor 3 Wochen
Melbourne, Österreich Study Select VollzeitHow to Become an IT Analyst in Australia: careers in IT The role of an IT Analyst is both dynamic and rewarding, offering professionals the opportunity to bridge the gap between technology and business needs.IT Analysts play a crucial role in understanding and analysing the requirements of an organisation, ensuring that technology solutions align with...
-
Senior It Support Analyst
Vor 2 Tagen
Melbourne, Österreich Victoria VollzeitSenior IT Support AnalystAustralia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA:Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life?Welcome to Museums Victoria (MV), where every day is a new chapter in the book of...
-
Senior It Support Analyst
Vor 3 Tagen
Melbourne, Österreich pl VollzeitSenior IT Support AnalystAustralia's largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA:Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book...
-
It Support
vor 1 Monat
Melbourne, Österreich It M S VollzeitIT Support Engineer is currently for a 6 months contract with option to extend to provide 1 st and 2 nd level support in the network area. This will include customer triage and liaising with vendors to get issues fixed. You will also be required to provide IT support for 500 users within a Office, Windows, Active Directory technical environment within the...
-
It Desktop Support Analyst
vor 1 Monat
Melbourne, Österreich CitiPower and Powercor VollzeitThe IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes, and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk-up, or Teams...
