It Support Analyst
Vor 2 Tagen
About Us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.
The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of all cases that come before Victorian courts each year.
The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.
About the Role Reporting to the Service Desk Lead and working closely with the MCV TS team, the IT Support Analyst will primarily be responsible for providing timely and high-quality IT support to MCV TS customers including the MCV judiciary and staff.
The IT Support Analyst will also play an active role in assisting the team with various IT projects from development to implementation and contributing to level 1 and 2 support.
Key accountabilities include: Acting as the first point of contact for stakeholders to analyse and solve Level 1 & 2 technical problems by identifying and diagnosing issues logically either by telephone, remote login or in-person. Managing service requests and incidents from an end-to-end lifecycle, including maintaining a clear and concise record of user issues and interactions. Providing an excellent level of customer service to clients, by providing them with appropriate support response and friendly communication in keeping within agreed Service Level Agreements (SLAs). Providing and/or facilitating computer software support for the range of software products used throughout the Court environment. Escalating incidents to senior team members and/or CSV Digital and liaising with customers throughout the time of the issue to ensure satisfactory resolution of problems and requests. Working collaboratively with technology partners and vendors. Assisting the Service Desk Lead in vendor management, external customer support and coordination with internal and external helpdesk support. About You Knowledge around Business and Information Technology, and experience with Business Continuity & Disaster Recovery plans and the use and maintenance of associated documentation would be an advantage. Knowledge of and experience in supporting a Microsoft environment and administration tools. Experience and expertise in PC hardware, software, and LAN/WAN facilities. Exposure to Microsoft suite and Power Platform would be desirable. How to apply Click the 'Apply Now' button, ensuring you include the following in your application:
resume a short cover letter Other information CSV is the employer of staff at Courts Group.
CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity.
Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with Dr. Tasha Campo, Senior Manager - Diversity, Equity, Inclusion & Respect via email to or by calling to speak to a People Services Advisor.
#J-18808-Ljbffr
-
It Service Desk Analyst
vor 3 Wochen
Melbourne, Österreich It M S VollzeitSt John Ambulance Australia- Melbourne, VIC ITSource: uWorkinJOB DESCRIPTIONThe IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation:Somerville & Notting HillRemuneration:$80,000 to $86,000 (plus...
-
It Support Analyst
Vor 2 Tagen
Melbourne, Österreich Ray White VollzeitAn exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst.Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White...
-
It Support Analyst
Vor 2 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitAbout the RoleReporting to the Service Desk Lead and working closely with the MCV TS team, the IT Support Analyst will primarily be responsible for providing timely and high-quality IT support to MCV TS customers including the MCV judiciary and staff. The IT Support Analyst will also play an active role in assisting the team with various IT projects from...
-
It Support Analyst
vor 1 Tag
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the Role Reporting to the Service Desk Lead and working closely with the MCV TS team, the IT Support Analyst will primarily be responsible for providing timely and high-quality IT support to MCV TS customers including the MCV judiciary and staff.The IT Support Analyst will also play an active role in assisting the team with various IT projects from...
-
It Support Analyst
Vor 2 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitPosition Summary • Provide timely and high-quality IT support to Magistrates' Court Victoria's judiciary and staff• Assist with and contribute to IT projects for level 1 and 2 support• VPS3.2, Melbourne CBD, full-time ongoingAbout Us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and...
-
It Support Analyst
Vor 2 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitPosition Summary• Provide timely and high-quality IT support to Magistrates' Court Victoria's judiciary and staff• Assist with and contribute to IT projects for level 1 and 2 support• VPS3.2, Melbourne CBD, full-time ongoingAbout UsThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has...
-
It Support Analyst
vor 1 Tag
Melbourne, Österreich Court Services Victoria VollzeitAbout Us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of...
-
It Support Analyst
vor 1 Tag
Melbourne, Österreich Court Services Victoria VollzeitAbout UsThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of...
-
It Support Analyst
vor 2 Wochen
Melbourne, Österreich It M S VollzeitStep into the world of Forever New, where fashion knows no boundaries. As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 350+ stores and a thriving online presence. Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us...
-
It Support Analyst
vor 3 Wochen
Melbourne, Österreich It M S VollzeitStep into the world of Forever New, where fashion knows no boundaries.As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 350+ stores and a thriving online presence.Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us from...
-
It Support Analyst
vor 3 Wochen
Melbourne, Österreich It M S VollzeitStep into the world of Forever New, where fashion knows no boundaries.As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 350+ stores and a thriving online presence.Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us from...
-
It Support Analyst
vor 3 Wochen
Melbourne, Österreich Hastings Deering Group VollzeitTime left to apply: End Date: November 1, 2024 (25 days left to apply) Job Requisition ID: JR112255 Company: Hastings Deering (Australia) Ltd About the Role: Due to sustainable growth, we are now recruiting for an IT Support Analyst to join our award-winning Sime Darby Industrial branch in Cairns, QLD in a permanent full-time position. Reporting to the...
-
It Support
vor 2 Wochen
Melbourne, Österreich It M S VollzeitIT Support Engineer is currently for a 6 months contract with option to extend to provide 1 st and 2 nd level support in the network area. This will include customer triage and liaising with vendors to get issues fixed. You will also be required to provide IT support for 500 users within a Office, Windows, Active Directory technical environment within the...
-
It Support
vor 3 Wochen
Melbourne, Österreich It M S VollzeitIT Support Engineer is currently for a 6 months contract with option to extend to provide 1 st and 2 nd level support in the network area.This will include customer triage and liaising with vendors to get issues fixed.You will also be required to provide IT support for 500 users within a Office, Windows, Active Directory technical environment within the...
-
It Desktop Support Analyst
vor 1 Woche
Melbourne, Österreich CitiPower and Powercor VollzeitThe IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes, and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk up, or Teams...
-
It Desktop Support Analyst
vor 1 Woche
Melbourne, Österreich CitiPower and Powercor VollzeitThe IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes, and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk-up, or Teams...
-
It Desktop Support Analyst
vor 1 Woche
Melbourne, Österreich CitiPower and Powercor VollzeitAbout the role: The IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes and requests.The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich St John Ambulance (Vic) VollzeitSt John Ambulance Australia - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk . The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk Analyst Location: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitSt John Ambulance Australia - Melbourne, VIC ITSource: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
-
Data Support Analyst
vor 3 Wochen
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitOverview:We are seeking a highly skilled and experienced Data Support Analyst with profound expertise in Excel to join our dynamic team.As a Data Support Analyst, you will play a crucial role in managing and analyzing data to support decision-making processes within the organization.Your proficiency in Excel will be pivotal in ensuring data accuracy,...