Client Support Coordinator
vor 1 Monat
For over 100 years, Maurice Blackburn has stood up for those who need us most.
With courage and compassion, we extend access to justice to countless Australians.
We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients.
We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms.
Maurice Blackburn, experience you can count on.
About the role We are seeking a dedicated and enthusiastic Client Support Coordinator to join our Client Support Team in our Melbourne CBD office.
In this role, you will be the first point of contact for our clients, providing outstanding support and ensuring their needs are met promptly and efficiently.
As a Client Support Coordinator, you will be the first point of contact for all new client enquiries, which means you will be answering calls and taking information from clients over the phone.
As a firm, we exist to help everyday Australians, so when a client calls, we want you to provide a personalised, informative and above all, exceptional client experience.
Please note that these roles will be commencing Monday 25th November and the first four weeks will require full-time attendance to accommodate training needs.
Some of your responsibilities Manage new enquiries via email and telephone within appropriate time frames Maintain accurate and succinct records of each potential client in a database Assess enquiries to determine whether they are suitable for the legal services we provide Escalate urgent matters to manager or practice area Provide exceptional customer service, communicating with potential clients with empathy and compassion What you will get from us You will join a highly regarded plaintiff law firm that is dedicated to getting the very best outcomes for our clients.
You will go through a comprehensive training program for the first 4 weeks (full-time) supported and guided by our experienced leaders along with continuous training sessions to make sure you are equipped to be the very best at the role.
The experience we are looking for Demonstrated experience in a client/customer service or sales role Call centre background useful but not essential Strong analytical and reasoning skills Excellent written and verbal communication skills Proficient in navigating multiple computer systems and applications simultaneously Demonstrated ability to handle large volumes of work Ability to show empathy and understanding towards clients' circumstances and needs Demonstrated ability to work under pressure and manage competing demands Experience in managing emotionally charged clients and situations is desired Bring your enthusiasm and compassion to our team and make a meaningful impact on our clients' experiences.
Our People Commitment comes with the following benefits: Ongoing coaching and career development opportunities 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy End of Year leave, 1 day first year, 4 days after 2 years Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement Fitness and wellbeing discounts A hybrid flex working model Salary Continuance & Life Insurance 17.5% Annual Leave Loading ... just to name a few.
*T's & C's apply Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we're happy to support yours.
We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive.
Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements.
Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference?
Apply now.
Our Circle Back Initiative partnership means we're committed to responding to every applicant.
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