Client Support Coordinator
vor 1 Monat
For over 100 years, Maurice Blackburn has stood up for those who need us most.
With courage and compassion, we extend access to justice to countless Australians.
We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients.
We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms.
Maurice Blackburn, experience you can count on.
About the roleWe are seeking a dedicated and enthusiastic Client Support Coordinator to join our Client Support Team in our Melbourne CBD office.
In this role, you will be the first point of contact for our clients, providing outstanding support and ensuring their needs are met promptly and efficiently.
As a Client Support Coordinator, you will be the first point of contact for all new client enquiries, which means you will be answering calls and taking information from clients over the phone.
As a firm, we exist to help everyday Australians, so when a client calls, we want you to provide a personalised, informative and above all, exceptional client experience.
Please note that these roles will be commencing Monday 25th November and the first four weeks will require full-time attendance to accommodate training needs. Some of your responsibilitiesManage new enquiries via email and telephone within appropriate time framesMaintain accurate and succinct records of each potential client in a databaseAssess enquiries to determine whether they are suitable for the legal services we provideEscalate urgent matters to manager or practice areaProvide exceptional customer service, communicating with potential clients with empathy and compassionWhat you will get from usYou will join a highly regarded plaintiff law firm that is dedicated to getting the very best outcomes for our clients.
You will go through a comprehensive training program for the first 4 weeks (full-time) supported and guided by our experienced leaders along with continuous training sessions to make sure you are equipped to be the very best at the role.
The experience we are looking forDemonstrated experience in a client/customer service or sales roleCall centre background useful but not essentialStrong analytical and reasoning skillsExcellent written and verbal communication skillsProficient in navigating multiple computer systems and applications simultaneouslyDemonstrated ability to handle large volumes of workAbility to show empathy and understanding towards clients' circumstances and needsDemonstrated ability to work under pressure and manage competing demandsExperience in managing emotionally charged clients and situations is desiredBring your enthusiasm and compassion to our team and make a meaningful impact on our clients' experiences.
Our People Commitment comes with the following benefits:Ongoing coaching and career development opportunities22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policyEnd of Year leave, 1 day first year, 4 days after 2 yearsComprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursementFitness and wellbeing discountsA hybrid flex working modelSalary Continuance & Life Insurance17.5% Annual Leave Loading… just to name a few.
*T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we're happy to support yours.
We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive.
Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements.
Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference?
Apply now.
Our Circle Back Initiative partnership means we're committed to responding to every applicant.
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