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Add expected salary to your profile for insights Compare the Market – yes, the one with the meerkats – is a high-growth Fin Tech company on a transformational journey.
We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia.
We are all about Customer first, teamwork, making a difference, and treating the business as our own – without compromise.
These values are critical to delivering on our purpose: "to make a difference in the lives of Australians by simplifying the process of making sound financial decisions".
About The Role: Are you ready to take your career to the next level?
Compare the Market is seeking a dynamic and strategic Head of Car and Home Insurance to join our team.
In this critical Senior Management role, you'll lead and drive the effective delivery of our General Insurance products within the Commercial Division.
With a broad scope across Marketing, Sales, Digital Product, Partner Management, Call Centre Operations, and Strategic Planning, you'll be responsible for the operational and strategic performance of Compare the Market's Car and Home Insurance businesses.
You'll collaborate closely with internal and external stakeholders to enhance existing features, bring new ones to market, and build expertise in delivering exceptional customer experiences—both online and through our call centre.
What You'll Do: Define the strategic direction for our insurance products, aligning them with business goals, customer needs, and market demands.
Collaborate with stakeholders to drive initiatives, resolve technical challenges, and present updates to the Board and Senior Management.
Develop strong relationships with partners to enhance sales performance and customer satisfaction, implementing partner-centric solutions to overcome business challenges.
Work closely with partners to optimise call centre processes, ensuring efficiencies and an excellent customer experience.
Oversee daily operations and financial outcomes, managing P&L, cost margins, and compliance to meet performance targets.
Collaborate with the commercial team to optimise processes and resolve any compliance incidents.
Partner with marketing teams to drive lead volumes, optimise customer segmentation, and support growth initiatives.
Utilise data and insights to monitor campaign performance and inform strategic decision-making.
Lead and develop your team, fostering a culture of innovation, high performance, and commitment to Compare the Market's values.
Model the company's values and contribute to strengthening the brand and culture by positively influencing teams and individuals.
What You'll Bring: Demonstrated experience in a similar Senior Leadership role.
Extensive experience in the General Insurance industry.
A background in Digital B2 C businesses, with a track record of success.
Proven ability to develop and execute strategic plans that achieve positive business outcomes.
Strong leadership skills with the capability to influence others and drive initiatives.
Excellent communication skills, with the ability to engage effectively at all levels.
Expertise in problem-solving and a proactive approach to challenges.
A desire to work in a fast-paced, high-growth environment.
At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded.
You'll have the opportunity to make a meaningful impact and contribute to our continued success.
As well as ample opportunities for growth and development, we also provide: Vibrant and social community who have annual celebrations, family fun days and regular events.
Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight.
Enjoy additional leave days - 'ME' leave and 'Volunteer Day' leave.
Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
Employee discounts on Car, Home, Travel insurance.
Income protection insurance provided to support you in the event of non-work-related illness or injury.
Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.
Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply.
We acknowledge that we are strengthened by diversity.
Please note that this role is only available to candidates with unlimited Australian working rights, as sponsorship is not available.
*Note to Recruiters: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
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