Executive Director Sales

Hi, I'm Recruiter Minnie J, your Recruiter and guide to joining CSG
We are excited to learn more about you and your unique background.

At CSG, we choose to see beyond a resume paper.
We put your story, perspective, background, and what you have to offer first.
While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake.
Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Full-time

Executive Director Sales

at CSG.

Who will love this job

A hybrid

– you excel when you can choose your work style - remote, in-office, or a combination of both

A grower

– you learn new skills and expose yourself to experiences that you can apply quickly to enhance results

An individualist

– you succeed by leading your own projects and producing impactful outcomes

A time-manager

– you know how to reprioritize when moving parts are dependent on timelines

An empath

– you know how to connect and communicate with different audiences worldwide

The Executive Director Sales develops, communicates, and implements the strategic direction for the sales function within designated territories and accounts; acting as a conduit for regional input.
This role leverages advanced business and industry knowledge; while challenging the assumptions of potential customers in order to generate new sales opportunities through the creation of unique and compelling solutions, value propositions, messaging, positioning documents, and presentations that align CSG with our target markets.
Additionally, this role builds a sales team that is capable of driving results at regional/account and/or group targets.
The Executive Director Sales is an evangelist for CSG and the full suite of products and solutions.

Essential Job Responsibilities:

Responsible for the financial management for the territory and/or accounts that includes revenue growth plans, forecasting, budget planning and monitoring, expense management, financial planning and reporting, and allocating individual targets for the sales team.

Lead the sales management process for the defined territory and/or accounts.
Design, build, and implement strategies that enhance business performance in CSG's target markets within new and existing account bases.
Provide leadership to the sales team to identify, qualify, and create account plans.
Successfully execute against those plans through the creation and presentation of a complete value proposition, as well as the negotiation and pricing of contractual terms.

Teach the customer unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization, and influence the sales process while overcoming objections to customer aversion.
Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG.

Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts.
Shares knowledge and insights with both internal and external colleagues.
Ensure the pre-sales team is current with technology and industry trends.

Lead the sales team to identify the customer requirements and partner with the pre-sales and solution architect teams to design a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer.

Build a team capable of meeting or exceeding assigned productivity and profitability quotas while maintaining a high level of customer satisfaction.
Drive the team's pursuit of both new business and additional business development opportunities within target accounts with regard to product enhancements or initiatives.
Guide sales team on generating solutions to mitigate potential risk to deal closure.

Responsible for effective demonstration of managerial practices to include: the identification and recruitment of key strategic talent in the region and/or territory, providing day-to-day leadership to the sales and support teams, distribution and explanation of sales plans, the establishment of clear roles, responsibilities, regions, and/or accounts for team members, as well as the overall coaching and performance management of a high performing sales and support team.

Experience

Minimum of 10 years of experience in sales of software products and services within the cable, DBS, and/or telecommunications market

Minimum of 8 years of sales leadership with demonstrated success leading sales teams

Advanced financial management skills

Expert ability to identify, qualify, and prioritize prospects with demonstrated results while leveraging SME to gain credibility with key prospects

Executive level presence with the maturity and strategic planning experience to lead large, complex sales opportunities

Ability to assess a situation and quickly formulate the correct solution

Advanced verbal and written communication skills with the ability to influence and negotiate complex sales deals

Driven with the ability to achieve/exceed sales quotas

Proven track record as a change manager and adept at building high performance partnerships while driving transformational breakthroughs within target accounts

Must have an entrepreneurial spirit, is a self-starter, and innovative

Solid commitment to sales and customer service with good initiative and follow-through

Ability to be flexible and adaptable to client as well as business needs

For international roles

Ability to operate in a multi-cultural environment with an understanding of business and decision processes in different geographical areas

Multilanguage capabilities as required within certain territories

For Interactive Messaging:

Call center technology experience

IVR and messaging background

For Output Solutions:

Print & mail solutions

Archiving exp, and E-care background

Management/Leadership Criteria

Strategic Planning:

Responsible for planning over a 1-2 year time horizon.
Establishes sub-functional direction and implements strategic objectives across one or more sub-function(s) in alignment with corporate vision and objectives.
Provides directional guidance to subordinate managers, may drive functional strategy.

Scope & Complexity:

Responsible for the short and medium-term initiatives and direction of one or more sub-function(s), either on a global or regional basis.
Collaborates with senior leaders to develop functional vision and strategy.
Provides management oversight, responsible for the sub-function budget(s).
Proactively allocates resources across projects, teams, and functional areas.
Determines processes and practices to efficiently deliver on objectives.
Often establishes or informs company-wide policies and procedures.

Decision-Making:

Decision-maker for administrative, operational and other matters impacting the outcomes of the function.
Decisions will have a significant long-term effect on the company's success and large financial impact.
Evaluates effectiveness of projects, programs and people against established criteria.
Issues require in-depth knowledge of business unit(s)/ functional area(s) and the company.

Problem-Solving:

Issues are often abstract and require thorough assessment of intangible variables to identify fundamental challenges and ensure successful implementation.
Expert knowledge of functional area(s), company-wide strategies, and business climate.
Expected to generate innovative concepts and promote/implement new ideas.

Location(s):

Australia Remote

Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.

About UsCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.
We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.
That's just who we are.
If not us, then who?

Learn more

CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer.
CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at ******.
CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

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