Business Development And Account Manager
vor 11 Stunden
Business Development and Account ManagerReady to leave a lasting impact on Australia's health industry?Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years.
Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia's private health funds, empowering them to deliver innovative and competitive services to their valued members.
At HAMBS, "work" is a vibrant and fun experience.
Our culture is driven by values that define us as united, good humans, brave, and awesome.About the RoleA dynamic opportunity has arisen for a Growth and Customer Success Manager to become a key driver of growth and innovation.
Reporting to the Chief Product and Technology Officer, you will be responsible for business development, account management, and customer relationship strategies to meet revenue and growth targets through our diverse portfolio of products and services.This role focuses on understanding customer needs, fostering strong relationships, and aligning our offerings with market demands.
As a senior leader, you will support enterprise objectives, promote continuous improvement, and collaborate across teams to ensure exceptional customer experiences and a thriving, high-performance culture within HAMBS.Key ResponsibilitiesBuild and foster customer relationships, business development, and account management capability.Advocate for customer needs within HAMBS and with external partners.Lead the development of customer engagement plans aligned with HAMBS strategy.Monitor and report on customer satisfaction and sentiment through surveys and analysis.Own revenue growth targets for existing customers, ensuring profitability.Establish sales plans and manage teams to achieve customer revenue and growth targets.Identify new customer acquisition opportunities.Collaborate with product and technology teams to shape future product offerings.Ensure a strong pipeline to support resource utilisation and meet revenue targets.Lead and develop your team, fostering a collaborative, high-performance culture.About YouDegree in Business or Information Technology, or equivalent experience with professional industry development.MBA or relevant post-graduate degree is highly desirable.Extensive experience leading sales strategy and business development at a management or executive level, particularly in Professional Services, SaaS, or complex product organisations.Proven ability in account management and building relationships with C-suite customers.Strong strategic and financial analysis skills, with a focus on uncovering growth opportunities.Leadership-oriented with high emotional intelligence, proactive, and a team player.Experience in the insurance or health insurance sectors is a plus.Employee BenefitsFlexible working options, both onsite and remote.Ability to set flexible hours according to individual needs.Paid volunteer and wellbeing leave, with the option to purchase additional leave.Salary sacrificing and novated lease options.Access to an online learning system and world-class internal and external training sessions.Study leaves and a study support program.Internal employee referral program.As part of the recruitment process, candidates will need to complete satisfactory verification checks, including but not limited to a National Police Clearance Certificate, appropriate rights to work in Australia, and reference checks.Our HR team and hiring managers kindly request no unsolicited resumes or approaches from recruitment agencies.
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