Customer Resolution Specialist

vor 3 Wochen

Brisbane, Österreich Virgin Australia Airlines Vollzeit

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for.
Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Job OverviewWork type:Max Term
Location:Brisbane
Job type:Customer Experience & Product, Sales & Business Development
Customer Resolution SpecialistHello.
We're Virgin Australia.
We're the airline that's always done things a little different.
Our way.
The Virgin way.
We're on a mission to make flying better than 'nice'.
And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces.
A team who values real diversity and inclusion, in a big brand with big ambitions.
The role: Reporting to the SME Sales Manager, the Customer Resolution Specialist will focus on ensuring member satisfaction by investigating and resolving customer inquiries and potential complaints efficiently and effectively.
You'll be responsible for triaging incoming complaints, analysing data to identify trends, and maintaining accurate records to support continuous improvement.
In addition, you will:
Plan, create, and deliver team training programs while fostering skill development through coaching and feedback.Investigate and resolve member complaints and inquiries with efficiency and professionalism.Collaborate with account managers, technical experts, and support teams to develop standardised processes and workflows.Serve as the primary contact for managing complex customer complaints and escalations.Facilitate and participate in complaint resolution meetings with internal and external stakeholders to share insights and drive solutions.Engage with members to deliver tailored solutions, ensuring satisfaction and fostering loyalty.Review Voice of Customer Feedback Surveys and other customer feedback channels to recommend improvements.Maintain accurate records of complaints and track trends to highlight gaps in processes, systems, or knowledge.What you need to be successful: At least 3 years of experience in customer dispute resolution (desirable).Highly developed customer service skills and advanced communication skills (written, oral, and presentation).Analytical problem-solving and conflict-resolution skills at an advanced level.Adaptive mindset and ability to drive out a meaningful pathway for internal and external stakeholders.Proficient in building and maintaining relationships with key clients and stakeholders.Strong background in developing and executing strategic sales plans.Expertise in identifying and capitalising on new business opportunities.Strong analytical and problem-solving abilities, with demonstrated experience to assess complex business challenges and develop solutions that drive value.Strong understanding of market trends, industry dynamics, and competitive landscapes.Sound knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Discounted flights for you and your loved ones (including $1000 worth of travel credits per year).One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road.Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.Cheaper hospitality, retail, technology, beauty and wellness services.A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial.'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.When everyone is included, everyone wins We're all individuals.
And we love that.
That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you.
Apply now.
#J-18808-Ljbffr

  • Customer Resolution Specialist

    vor 3 Wochen

    Brisbane, Österreich Virgin Australia Airlines Vollzeit

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...

  • Virgin Australia Airlines | Customer Resolution Specialist

    vor 3 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for.Because when they're free to be themselves, they're better able...

  • Customer Relations Team Leader

    vor 1 Woche

    Brisbane, Österreich Boq Specialist Group Vollzeit

    The Customer Relations Team Leader is responsible for the fair, timely and compliant resolution of Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints within Customer Relations at BOQ Group.They are responsible for the operational day-to-day running of the team and coaching Case Managers to ensure resolution of complaints...

  • Ctp - Customer Relations Specialist

    vor 3 Stunden

    Brisbane, Österreich Scott Horton - Founding Director - Troocoo Vollzeit

    CTP - Customer Relations Specialist About the Role: Our client is seeking a dynamic CTP - Customer Relations Specialist, dedicated to achieving the best outcomes for their customers.This role involves conducting independent reviews of CTP insurance claims under the Motor Accident Injuries Act (MAIA) and providing fair, transparent, and timely...

  • Customer Solutions Specialist

    vor 2 Monaten

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Job Title: Customer Solutions Specialist Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.This position provides customer service support and resolution of routine problems regarding the client's products or services. We are...

  • Claims Dispute Resolution Manager

    vor 1 Monat

    Brisbane, Österreich Nti Limited Vollzeit

    Competitive annual salary + generous annual bonusAs the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...

  • Customer Service Specialist, Air

    vor 1 Monat

    Brisbane, Österreich Dsv Road Gmbh Vollzeit

    DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Brisbane.The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. The Customer Service Representative reports to, assists and works...

  • Customer Service Specialist, Air

    vor 1 Monat

    Brisbane, Österreich Dsv - Global Transport And Logistics Vollzeit

    Job Req Number: 88963Time Type: Full TimeAre you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing?Join us and be a part of DSV's global family.DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Brisbane.The Customer...

  • Senior Dispute Resolution Officer

    Vor 3 Tagen

    Brisbane, Österreich Suncorp Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customersOngoing professional development is encouraged and work/life balance is promoted.Permanent full-time opportunity available in BrisbaneWe are looking for passionate...

  • Senior Dispute Resolution Officer

    Vor 3 Tagen

    Brisbane, Österreich Suncorp Vollzeit

    Take the next step.Be part of something bigger at Suncorp.Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customersOngoing professional development is encouraged and work/life balance is promoted.Permanent full-time opportunity available in BrisbaneWe are looking for passionate...

  • Senior Dispute Resolution Officer

    vor 3 Stunden

    Brisbane, Österreich Suncorp Vollzeit

    Take the next step.Be part of something bigger at Suncorp.Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customersOngoing professional development is encouraged and work/life balance is promoted.Permanent full-time opportunity available in BrisbaneWe are looking for passionate...

  • General Manager, Resolution

    vor 4 Wochen

    Brisbane, Österreich Australian Prudential Regulation Authority Vollzeit

    Full timeThe roleAs the General Manager Resolution, you are responsible for shaping and delivering APRA's strategy, policy, and practices with respect to recovery and resolution of financial institutions across each of the Banking, Insurance, and Superannuation industries.You will come with significant leadership capability in connecting and collaborating...

  • External Dispute Resolution Officer

    vor 2 Wochen

    Brisbane, Österreich Allianz Partners Vollzeit

    Role Purpose:As an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision ensuring optimal outcomes for all parties involved. Your expertise will be vital in maintaining our commitment to fairness and compliance while...

  • General Manager, Resolution

    vor 4 Wochen

    Brisbane, Österreich Australian Prudential Regulation Authority Vollzeit

    Full timeThe roleAs the General Manager Resolution, you are responsible for shaping and delivering APRA's strategy, policy, and practices with respect to recovery and resolution of financial institutions across each of the Banking, Insurance, and Superannuation industries.You will come with significant leadership capability in connecting and collaborating...

  • External Dispute Resolution Officer

    vor 2 Wochen

    Brisbane, Österreich Allianz Popular Sl. Vollzeit

    As an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision, ensuring optimal outcomes for all parties involved.Your expertise will be vital in maintaining our commitment to fairness and compliance while safeguarding the...

  • Nti Limited | Claims Dispute Resolution Manager | Brisbane

    vor 1 Monat

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Competitive annual salary + generous annual bonus As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...

  • Claims Dispute Resolution Manager

    vor 1 Monat

    Brisbane, Österreich Nti Ltd Vollzeit

    Competitive annual salary + generous annual bonusAs the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...

  • Family Dispute Resolution Practitioner

    vor 2 Monaten

    Brisbane, Österreich Centacare Vollzeit

    31st October, 2024 Full Job Description Centacare - Specialist Family and Support Services is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage.Our services are available to the entire community regardless of religion, circumstance, ethnicity,...

  • Customer Service Specialist

    vor 1 Stunde

    Brisbane, Österreich Mable Vollzeit

    This role is for HomeMade - a related entity of MableHomeMade is a related entity to Mable and operates as a completely separate business, however both have a shared vision for self-management.We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach designed to support people in...

  • Internal Dispute Resolution Team Leader

    Vor 3 Tagen

    Brisbane, Österreich Cover-More Group Vollzeit

    Zurich Cover-More helps people travel safely across the globe every day.We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with!We are seeking an...