Vip Customer Service Representative
vor 1 Monat
VIP Customer Service Representative - Portuguese SpeakingMelbourne, Australia
VIP Host - Portuguese Speaking Are you a natural people-person with a passion for gaming?
Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake's top Portuguese-speaking players.
Your role with us: As our Portuguese-speaking VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players.
Your role transcends the typical customer service position as you will be the ambassador of our casino.
Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience.
Your exceptional interpersonal skills will form the foundation of these connections.
Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.
What you will do: Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needsUnderstand the client's objectives and decision-making process and forming long-term partnerships with individualsActively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed throughIdentify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growthEnsure the timely and successful delivery of products, in line with customer needs and objectivesAnalysis of client behaviours and overall value to the businessMake optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP playersCollaborate with other departments to improve the overall customer experience.Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.What you will bring: Minimum 1 year experience working in a customer service environment.Excellent communication and writing skills are required.Bilingual in English and PortugueseHigh level of global sports knowledgeCryptocurrency knowledge is advantageousProficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & IntercomSome of the perks of working for us: EAP access for you and your familyAccess to over 9,000 courses across our Learning and Development PlatformDaily catered breakfastMassage Wednesdays - we get professionals to do thisTeam lunches and happy hour in the office from 4pm on FridaysFun office environment with pool tables, table tennis and all your favourite gaming consolesHelp yourself drinks fridges and snack shelves"We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant"
We believe that the unique contributions of everyone at Easygo are the driver of our success.
To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
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