Accor Hotels | Dining Reservation Executive | Sydney

vor 4 Wochen


Sydney, Österreich Tideri Jobbörse Vollzeit

HOTEL OVERVIEW
Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience.
With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.

ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs.
We shine when YOU shine.
Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Summary of Responsibilities:
Ensure all calls & emails are answered in a courteous, friendly and prompt manner, following LQA standards and VOG initiatives Record accurate guest details in ResDiary Offer alternatives or Standby List to guests should the restaurant be fully booked Keep online portals open during slow periods Close online portals when restaurant is near fully booked Check that canceled or no show online reservations are removed from online portals backend Use ResDiary Promotion section & Promotions folder to advise guests of accurate and correct information Be up to date with Gift Central system Be up to date with Fairmont at Home Maintain collaborative working relationship with Restaurant Hostess and Restaurant Managers Follow SOP & email templates created by Dining Reservation Manager Ensure PCI Compliance for all credit card transactions Ensure smooth running of operations in the absence of Dining Reservations Manager & Assistant Manager Assist Senior Leaders as required Assist outlets when they are shorthanded (hostess/service) Generate IKE Reports (I Know Everything) Set up of Messages in ResDiary Set up of Promotions (discounts) Set up of Promotions (Events) Upkeep Online Health of each restaurant & bar (Accurate menus, time, info, pictures) Upload new menus on all online portals Qualifications:
Minimum GCE 'O' Level or equivalent Basic call centre or F&B operation experience Fluent in verbal and written English.
Good interpersonal, telephone etiquette and communication skills Computer Knowledge, i.e.
well versed with emails, Microsoft word & excel, online information Seat and handle continuous calls for a prolonged time Prolonged glare from work station monitor Energetic and cheerful attitude in handling repetitive calls Ability to handle guest negative feedback Show empathy should a request not be met #J-18808-Ljbffr



  • Sydney, Österreich Accor Hotels Vollzeit

    HOTEL OVERVIEWStrategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience....


  • Sydney, Österreich Accor Hotels Vollzeit

    HOTEL OVERVIEW Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your...


  • Sydney, Österreich Accor Hotels Vollzeit

    HOTEL OVERVIEW Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience....

  • Reservations Manager

    vor 3 Monaten


    Sydney, Österreich Accor Hotels Vollzeit

    Company DescriptionEmbark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury.We are currently undergoing a complete transformation and enhancing all the hotel facilities to...

  • Reservation Agent

    vor 3 Wochen


    Sydney, Österreich Accor Hotels Vollzeit

    Job Schedule: Temps CompletJob Type: CDIJob Category: Sales & MarketingBrands: ACCORLocation: Novotel Sydney on Darling Harbour, Sydney, AustraliaReference: REF43078QReservation AgentRegion: MEA SPACWe are seeking a friendly, detail-oriented Reservation Agent to join our Reservation team. The Reservation Agent will be responsible for assisting customers with...

  • Reservations Agent

    vor 2 Wochen


    Sydney, Österreich Accor Hotels Vollzeit

    Job Schedule: Temps CompletJob Type: CDIJob Category: Sales & MarketingBrands: ACCORLocation: Mercure Sydney, Sydney, AustraliaReference: REF45460QReservations AgentRegion: MEA SPACYou are the beginning of an exceptional guest experience. We are looking for a Full Time Reservations Agent, you will make our guests feel welcome right from the get-go!Mercure...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline.As a Hotel for the Arts, Sofitel...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline.As a Hotel for the Arts, Sofitel...


  • Sydney, Österreich Accor Hotels Vollzeit

    Job DescriptionReporting to the Cluster Director of Revenue, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredUpdate...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company Description Are you a people-person with a passion for creating unforgettable experiences?As a Guest Experience Executive, you'll be the go-to superstar ensuring every guest feels welcomed, valued, and delighted.From check-ins with a smile to solving surprises with flair, you'll be the magic that turns stays into stories worth sharing.Join our...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company Description Are you a people-person with a passion for creating unforgettable experiences?As a Guest Experience Executive, you'll be the go-to superstar ensuring every guest feels welcomed, valued, and delighted.From check-ins with a smile to solving surprises with flair, you'll be the magic that turns stays into stories worth sharing.Join our...

  • Reservations Manager

    vor 3 Monaten


    Sydney, Österreich Accor Hotels Vollzeit

    Company DescriptionNovotel Sydney Darling Square is seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. Novotel Sydney Darling Square is conveniently located amongst Sydney's CBD, Darling Harbour, Darling Square and ICC precincts. It is the perfect location for guests whether they're travelling for business,...

  • Reservations Manager

    vor 2 Wochen


    Sydney, Österreich Accor Hotels Vollzeit

    REF45938LReservations ManagerMEA SPACCompany DescriptionNovotel Sydney Darling Square is seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis.Novotel Sydney Darling Square is conveniently located amongst Sydney's CBD, Darling Harbour, Darling Square and ICC precincts.It is the perfect location for guests whether...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company DescriptionJoin us at Accor, where life pulses with passion! As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...

  • Reservations Agent

    vor 1 Monat


    Sydney, Österreich Accor Hotels Vollzeit

    REF44532DReservations AgentMEA SPACCompany DescriptionWe are seeking an enthusiastic and dedicated Full Time Reservations Agent who has experience in a similar role or on a hotel reception desk to join our team at Novotel Sydney Parramatta.Job DescriptionManage and process all reservations via phone, email, and online platforms with a focus on accuracy and...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company Description Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries.We are far more than a worldwide leader.Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.Located...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company DescriptionWe are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor,...


  • Sydney, Österreich Accor Hotels Vollzeit

    Company DescriptionAccor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond...