Customer Experience Centre Operations Manager
vor 9 Stunden
Customer Experience Centre (CEC) Operations Manager - Consumer - Adelaide At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.
We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About the role
Gather and analyse customer experience centre data to uncover trends, areas for growth, and root causes of performance challenges.
Creatively design and implement initiatives to enhance performance, guided by data insights, for agents, leaders, and teams both locally and globally.
Seamlessly integrate a supportive coaching program into CEC operations, ensuring leaders are aligned and the team is thriving.
Continuously monitor and refine initiatives to ensure their effectiveness, while nurturing skills and identifying growth opportunities within the CEC.
Collaborate to design intuitive performance dashboards, embed training into daily routines, and align strategies with overarching business goals.
About you Skilled in nurturing customer experience with over 5-7 years of leadership in similar environments.
Passionate about fostering growth through designing and implementing performance improvement initiatives.
Adept at interpreting complex information and crafting insightful, meaningful decisions.
Proficient in utilizing technology, systems, and processes to enhance claims operations.
Communicates with clarity and influence, effectively engaging stakeholders and senior management.
Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
For more details about our benefits, visit the Allianz Careers site.
About our culture We care about everything that makes you, you.
We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.
We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us.
Let's care for tomorrow.
www.allianz.com.au/careers
-
Customer Experience Centre Operations Manager
vor 4 Wochen
Adelaide, Österreich Allianz Australia VollzeitCustomer Experience Centre (CEC) Operations Manager - Consumer - Adelaide and BrisbaneAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people...
-
Customer Experience Centre Operations Manager
vor 4 Wochen
Adelaide, Österreich Allianz Australia VollzeitCustomer Experience Centre (CEC) Operations Manager - Consumer - Adelaide and Brisbane At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people...
-
Adelaide, Österreich Tideri Jobbörse VollzeitCustomer Experience Centre (CEC) Operations Manager - Consumer - Adelaide and Brisbane At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people...
-
Customer Experience Centre
Vor 2 Tagen
Adelaide, Österreich Allianz Australia VollzeitAdd expected salary to your profile for insights At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing...
-
Customer Experience Centre
Vor 3 Tagen
Adelaide, Österreich Allianz Australia VollzeitAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.We offer...
-
Customer Experience Centre
Vor 2 Tagen
Adelaide, Österreich Allianz Australia VollzeitAdd expected salary to your profile for insightsAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing...
-
Customer Experience Centre
Vor 2 Tagen
Adelaide, Österreich Allianz VollzeitAdd expected salary to your profile for insightsAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing...
-
Allianz | Customer Experience Centre
vor 8 Stunden
Adelaide, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing...
-
Distribution Centre Operations Manager
vor 2 Monaten
Adelaide, Österreich Spend-Less Shoes VollzeitDistribution Centre Operations Manager We are excited to announce we are looking for an experienced Distribution Centre Operations Manager for our National Distribution Centre in Adelaide.The Shoe Group (TSG) is one of Australia's largest shoe retailers with over 200+ stores around Australia with a suite of labels such as Spendless, Corasol, Wildfire, Vybe,...
-
Distribution Centre Operations Manager
vor 2 Monaten
Adelaide, Österreich Tideri Jobbörse VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics) Full time We are excited to announce we are looking for an experienced Distribution Centre Operations Manager for our National Distribution Centre in Adelaide.The Shoe Group (TSG) is one of Australia's largest shoe retailers with over 200+ stores around Australia with a suite of...
-
Allianz Popular Sl. | Customer Experience Centre
Vor 2 Tagen
Adelaide, Österreich Tideri Jobbörse VollzeitAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.We offer...
-
Customer Experience Manager
vor 2 Monaten
Adelaide, Österreich Rspca Sa VollzeitAre you passionate about enhancing customer experiences and making a difference in animal welfare?Join RSPCA South Australia as our Customer Experience Manager!In this vital role, you will lead the development and maintenance of customer journey maps, oversee the customer care and intake team, and implement service improvements across all divisions.Your...
-
Centre Manager
vor 1 Monat
Adelaide, Österreich G8 Education Limited VollzeitOur OpportunityAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team?We are seeking a dynamic and proactive Centre Manager at Casa Bambinito to join our team and oversee the operation of our licensed childcare centre.As a Centre Manager, you will be responsible for leading and supporting a...
-
Customer Service
vor 4 Wochen
Adelaide, Österreich Pioneer Credit Limited VollzeitCustomer Service Representative - Contact CentrePioneer Credit Ltd is seeking a full-time Customer Service Representative for our Contact Centre based in Perth CBD, located in the Palace Tower.This role offers an exciting opportunity to start in 2025, where you will help Australians manage their debt stress.Our comprehensive training program will equip you...
-
Centre Manager
vor 1 Monat
Adelaide, Österreich Genius Childcare VollzeitSkip to contentChildcare & Outside School Hours Care (Education & Training) Due to internal growth, an exciting opportunity has become available for an Assistant Centre Manager / Educational Leader to join the team at our Blair Athol, Genius childcare centre.It is our firm commitment to invest in our people, we will provide you with the tools, training, and...
-
Customer Experience Representative
vor 2 Wochen
Adelaide, Österreich Ryderwear Pty Ltd VollzeitSouth Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia.Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.Our mission is to inspire people to live their best life through fitness.We do this by providing inspiration, encouragement and motivational...
-
Customer Experience Representative
vor 1 Woche
Adelaide, Österreich Ryderwear Pty Ltd VollzeitSouth Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia.Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.Our mission is to inspire people to live their best life through fitness.We do this by providing inspiration, encouragement and motivational...
-
Wellbeing Centre Officer
vor 9 Stunden
Adelaide, Österreich Hutt St Centre VollzeitAre you passionate about ensuring positive outcomes for people experiencing homelessness?Are you willing to be challenged by your role?How you will make a differenceAs a Wellbeing Centre Officer, you will be responsible for coordinating the daily activities of the Wellbeing Centre and interacting with, and building rapport with people who are experiencing or...
-
Nurse Educator
Vor 2 Tagen
Adelaide, Österreich Health VollzeitNurse Educator - Network Operations Centre Job no: 887789 Work type: Part time Location: Adelaide CBD Categories: Nursing/Midwifery Women's and Children's Health Network - Nursing and Midwifery Nurse Educator - Network Operations Centre - North Adelaide Salary – $121,537 -$126,970 pro-rata - Part Time (0.63 FTE) – Ongoing/ Permanent – RNM3 About the...
-
Lonsdale Centre Technician
Vor 2 Tagen
Adelaide, Österreich Pirtek Fluid Systems Pty Ltd VollzeitHow to Apply Email your resume and cover letter to the Operations Manager: Contact: Operations Manager Email: ****** The Company Proudly Australian, with over 44 years in the business and 107 locations across Australia, Pirtek specialises in fluid transfer solutions through mobile "on-site" service with replacement of hydraulic and industrial hose and...
