Customer Experience Representative
vor 2 Wochen
South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia.
Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.
Our mission is to inspire people to live their best life through fitness.
We do this by providing inspiration, encouragement and motivational activewear.
We do what we do because we want to make a positive impact on the world.
Our staff are passionate and work together as a team to deliver on our mission and take everything we do to the next level.
*We are after a Customer Experience Representative who is available to work 4 days a week*NEEDS TO BE AVAILABLE TO START FROM 20/01/2025PURPOSE OF ROLE: The Customer Experience Representative is responsible for responding to all customer inquiries efficiently via email, live chat and social media platforms MAIN DUTIES/RESPONSIBILITIES:
Responding to all customer inquiries efficiently via email, live chat and social media platforms
Undertaking all customer support administration tasks including customer follow up, order processing and returns
Handling returns and refunds including opening parcels and quality checking items
Ensuring customer experience expectations are exceeded in every interaction with RyderwearSKILLS & EXPERIENCE :
A demonstrated background in customer support roles with an administrative focus
An understanding and working knowledge of ecommerce businesses
The ability to provide excellent customer service over email and live chat
Exceptional organisational skills and be a very efficient administrator with high level of accuracy and an eye for detail
A strong work ethic and a passion to deliver excellence in customer service The ability to work within a dynamic and fast paced environment Proven background working with a variety of systems
A background or exposure to Logistics and Warehouse operations is advantageous
SKILLS & EXPERIENCE :
A demonstrated background in customer support roles with an administrative focus
An understanding and working knowledge of ecommerce businesses
The ability to provide excellent customer service over email and live chat
Exceptional organisational skills and be a very efficient administrator with high level of accuracy and an eye for detail
A strong work ethic and a passion to deliver excellence in customer service The ability to work within a dynamic and fast paced environment Proven background working with a variety of systems
A background or exposure to Logistics and Warehouse operations is advantageous
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