O Repairs Manager
vor 4 Wochen
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: 20113960
Date Posted:
2024-09-10
Country:
Australia
Location:
LOC7013: 2-12 Montague Street, South Melbourne VIC 3205, Australia
At Otis, it's our people that make us different.
Be part of the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of the Forbes 2024 World's Best Employers
About the roleResponsible for the overall management of the Melbourne O Repairs field operations which includes the Victorian Service Shift and Escalator Repair Technicians.
Is directly responsible for the execution of O Repairs safely and efficiently within the Melbourne area.
As an O Repairs Manager, you will:
Manage and support the field O Repairs team and exercise ultimate authority over all Field personnel within the designated area.
Ensure appropriate performance and behavior within your team, including timekeeping, ensuring that Otis's uniform and PPE are at company-required standards, and addressing performance and behavior concerns where relevant.
Manage and support the Field Shift teams (Escalator Repairs & Service Shifts) and exercise ultimate authority over the after-hours area.
Communicate with Customers regularly as a recognized senior leader in the business, addressing concerns with urgency and professionalism.
Ensure a rotation system or up-skilling program is employed and followed for both tradesmen and apprentices to maximize the workforce's skill sets.
Actively support the Service Operations Manager in developing rolling forecasts for O delivery, productive and non-productive hours and FHR spend.
Assist in Service operating reviews and other financial/head office engagements.
Drive team and individual KPIs as set by the business.
Coordinate, identify, and deliver coaching and training as relevant to individual employees and teams to ensure achievement/exceeding of KPIs and business objectives.
Identify and deliver safety and field-related coaching and training relevant to individual employees and teams.
Partner with relevant Sales Team employees to meet and exceed customer expectations, including cost estimates and support to improve customer relationships within the business.
Comply with company and legislative Environmental Health and Safety policies and procedures, including reporting any conditions that may impact the environment, employee, or customer.
Maintain and work in accordance with relevant Quality System.
Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes.
Ensure that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations (including but not limited to OTIS Quality, Safety Standards, the Occupational Health and Safety Act, OTIS/Customer Contractual Conditions, Company Policies and Procedures, Ethics and Compliance, relevant financial/purchasing requirements and Budgets and any other relevant legislation that is deemed to apply).
Ensure that Company Vehicles, Tools, Equipment, and materials are correctly maintained in a safe working order and that proper safeguards against damage or theft are maintained.
The role involves working closely with the following stakeholders to achieve business outcomes:
State Manager
Service Operations Manager
Service Managers, Service Project Managers
Service Sales Manager, Service Account Representatives
"T", "O", Escalator Technicians and Field Employees
Service Branch Administrators
Otis functional teams: SPW, Otisline, HR, Finance, IT, Engineering, FOD, etc.
External stakeholders, including Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants and Suppliers
What you will need to be successful
Management or Supervisory Degree/Diploma or Certificate.
Appropriate Trade Certificates and Electrical Licence (desirable).
Current Drivers Licence.
Minimum of five (5) years' experience supervising and managing teams in a construction/service/trades environment.
Minimum five (5) years' experience as a tradesperson in the Lift Industry (desirable).
Proficient in using technology, including mobile applications and computer-based reporting systems (E.g., Excel).
Join us TODAY and Help us Build What's Next.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers
When you join Otis, you become part of an innovative global industry leader with a resilient business model.
You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people.
As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.
We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Become a part of the Otis team and help us #Buildwhatsnext
Otis is An Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ******.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms.
About UsWe go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.
Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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