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Customer Service Coordinator
vor 2 Monaten
BruntWork | Full time: 35 paid hours per week or more
Customer Service Coordinator - Furniture Retail Work Timezone - Must be a City eg London Sydney - AEST Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 10/29/2024 Remote Job Industry Other Job DescriptionThis is a remote position.
Role Name: Customer Service Coordinator - Luxury Furniture Industry
Schedule:
(35-40 hours per week)
Client Timezone: AEST (Australian Eastern Standard Time)
Client Overview
Join a thriving, high-end furniture business that's expanding its presence across multiple cities. This growing company specializes in trade-to-trade relationships, offering premium furniture solutions to discerning clients. With a focus on quality and customer satisfaction, they're seeking a dedicated professional to support their growth and maintain their reputation for excellence.
Job Description
As a Customer Service Coordinator, you'll be the linchpin in a dynamic, small business environment. You'll handle complex inquiries, provide expert product advice, and ensure smooth order processing from start to finish. This role offers a unique opportunity to significantly impact the company's success, working closely with showrooms, sales teams, and customers. You'll utilize advanced remote desktop technology to seamlessly integrate with the team, despite working from home. If you thrive in a multifaceted role where every day brings new challenges and opportunities to showcase your skills, this position is perfect for you.
Responsibilities
Handle inbound sales calls, offering technical advice on luxury furniture products
Support sales agents by filling knowledge gaps and providing crucial information
Process orders, including data entry into accounting systems
Obtain and communicate freight quotes, liaising with customers about shipping details
Manage orders from booking through to completion
Collaborate effectively with team members across different showrooms
Adapt to varied tasks in a small business setting, contributing to overall company growth
RequirementsExcellent communication skills with a neutral accent
Customer service experience, preferably in high-end retail or furniture industry
Ability to multitask and manage complex, multi-faceted responsibilities
Proficiency with remote desktop software and cloud-based applications
Adaptability to work in a small business environment with diverse tasks
Self-motivated with strong problem-solving skills
Availability to work full-time (35-40 hours per week) remotely
Flexibility during the company's three-week closure in December/January
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