Call Centre Officer
Vor 3 Tagen
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers.
Delivering both quality temporary and permanent options.
PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
Role Overview: The role is responsible for managing member relationships via our Digital and Contact Centre channels (inbound and outbound) and is accountable for new business generation, conversion of portfolio activities to outcomes, member retention and satisfaction through providing a high standard of quality and compliant service delivery.
Key Responsibilities: Deliver exceptional service by leveraging strong communication and listening skills in alignment with the organization's brand and values.
Exceed quality assurance standards by consistently providing high-level service while adhering to policies and procedures in a fast-paced, high-volume Contact Centre environment.
Proactively develop and maintain comprehensive knowledge of products, services, processes, and digital systems offered by the organisation.
Build and strengthen relationships with existing and potential customers to identify opportunities that meet their needs.
Explore opportunities to offer additional products and services to deepen customer relationships.
Accurately complete and record all customer interactions in the required CRM system in a timely and professional manner.
Ensure a clear understanding of call and digital communication standards, as well as service level requirements.
Handle and resolve customer feedback promptly and professionally, in line with organisational policies and legislative requirements.
Take ownership of individual targets, setting strategies to achieve them by working closely with the Manager/Leader to develop coaching and action plans.
Key Skills and Attributes: Strong communication and interpersonal skills Ability to manage high-volume tasks in a fast-paced environment Proactive and solution-oriented approach Strong attention to detail and accuracy Knowledge of CRM systems and digital communication platforms Ability to work collaboratively as part of a team while meeting individual goals If you are interested in these roles and fit the criteria, please apply online today
If you have any further questions before applying online, please email Biren Desai at ****** **PLEASE NOTE - only online applications will be considered** Who are we At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you.
If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
Consultant Biren Desai Reference number: 210284836_173620618566986 Profession:Call Centre & Customer ServiceCall Centre Operator Call Centre & Customer ServiceCustomer Service Company: Programmed Date posted: 6th Jan, 2025
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