Customer Operations Representative
vor 1 Tag
Full time
In Australia there are two separate businesses; Toyota Motor Corporation (TMCA) and Toyota Finance Australia (TFA).
While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.
TFA is a place where difference is celebrated.
We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
We're working towards a future where we look out for each other and our planet.
Where we enrich lives with the safest and most responsible ways of moving.
This is the kind of tomorrow we're imagining here at TFA.
What's in it for you Flexible work arrangements16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carersAccess to lease a brand-new Toyota, at a discounted monthly amount, this includes all on-road costs and insurance, more importantly you can switch to a new model every 11 monthsAccess to discounted vehicle purchases for you and your familyWe commit to your development through professional development programs, paid study leave and study assistance, access to Australian Institute of Management courses, secondments, job rotations and more.Discounted private health insurance24-hour a day Employee Assistance and Mental Health Program for you and your familyState based social clubs that run events like Winter Gala Ball, barefoot bowls, cheap movie tickets and family fun eventsWe want you to be you, so we encourage you to dress for your day when you are in the officeAnnual salary review, salary benchmarking completed every year and a generous bonus structure for eligible staff.About the role
Our Customer Operations Team is expanding
Starting in February with a competitive salary, as a Toyota Finance Australia Customer Operations Representative, you'll be servicing the needs of our customers across a variety of brands at our Caribbean Park office in Scoresby.
It's a fast-paced and highly supportive customer centric environment which places a big focus on your ongoing development and career pathway.
Our contact centre is open from 8:30am to 7pm Monday to Friday so you will need to be available during those times (we are closed on the weekends and national public holidays).
We offer a hybrid way of working where we enjoy 2-3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.
What will your journey look like?
To set you up for success in your career with Toyota Finance, you will start in the classroom for 2 weeks, where you will learn all you need to know about our products, processes and systems.
Then you will spend a week transitioning to your team in a mentoring hub followed by 4–6 weeks of coaching and support to help you embed your new knowledge and skills before you take over the reins.
Once you have achieved the role expectations which is generally at the 6 month mark you will then have the opportunity to be upskilled in our insurance or retention activities where you will be rewarded with a salary increase.
After performing in the role for a minimum of 12 months we can then help you build a development plan that can assist you in identifying and preparing for other roles within Toyota Finance if that is what you want to do.
What can you expect?
On average you will take up to 50-60 calls/emails per day.
As with all contact centre roles there are key metrics to achieve which include average handling time, quality assurance, roster adherence and post call customer surveys.
We are proud of the supportive environment we have created which includes a minimum of two coaching sessions per month, a monthly catch up with your manager to discuss your development plan as well as team meetings and huddles.
You will:
Engage with customers to provide solutions to their car loan & insurance queriesAssist our customers to meet their vehicle finance needsProvide excellent customer service at all timesContribute to the success of our business through making recommendations for improvement and taking ownership of your own resultsMeet the high standards expected within our culture and customer expectations such as call handling times and call qualityYour attributes – If you don't meet 100% of the criteria to apply, we'd still love to hear from you.
We celebrate individual differences because we know that when we bring more diverse minds together, we create better solutions.
Proven experience in delivering a superior level of customer service including managing difficult customer conversations in a positive and professional mannerStrong active listening, problem solving and rapport building skillsAbility to understand and meet customer needsRemain professional and motivated whilst working under pressureThe ability to work both autonomously and as part of a teamExcellent written and professional verbal communication skillsBe self-motivated and have an aptitude to learn and develop oneselfDemonstrated experience using Microsoft Office packagesAbility to work across multiple technology platforms, monitors and multi-skill whilst on callsExperience working within a KPI/metric environmentExperience working in a call centre environment is an advantage although we have the resources and training to support entry level candidates from other industry sectors (e.g.
retail, hospitality)Building a great place to work
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements.
Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Come with us and help create the future.
#J-18808-Ljbffr
-
Customer Success Representative
vor 2 Wochen
Melbourne, Österreich Ziprecruiter VollzeitJob Description: Customer Service RepresentativeDepartment: Branch AdministrationReports to: Branch Manager/Assistant Branch ManagerSupervises: NoneStatus: Non-Exempt / Full-Time / on-siteLevel: Level 5Must already be authorized to work in the United States.Relocation is not provided.Partners Bank is a rapidly growing community bank with operations in Maine...
-
Customer Service Representative
Vor 4 Tagen
Melbourne, Österreich Matrix Education VollzeitCustomer Service Representative – MelbourneMatrix Education is now hiring casual Customer Service Representatives for our Strathfield, Chatswood, Epping, Hurstville or Parramatta campus.Matrix Education is opening in Box Hill in January 2025 and we are now hiring Customer Service Representatives to join our team.As a Customer Service Representative, you...
-
Customer Service Representative
vor 3 Wochen
Melbourne, Österreich Freelancing VollzeitEarn up to $5,500 per month (depends on experience) as Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.As a Customer Service Representative, you will be the first point of contact for our clients and customers.You will provide them with information, assistance, and...
-
Customer Service Representative
vor 1 Woche
Melbourne, Österreich Matrix Education VollzeitMatrix Education is opening in Box Hill in January 2025 and we are now hiring Customer Service Representatives to join our team.As a Customer Service Representative, you will be the first point of contact for all Melbourne Matrix parents and students in person, over the phone and online.You will manage the day to day operations of the Box Hill campus and...
-
Customer Service Representative
vor 1 Tag
Melbourne, Österreich Specsolutions VollzeitFull timeJob Title: Customer Service Call Center Representative Company: UES International Location: Hybrid (Remote and On-Site) Australia wide. About Us: UES International provides specialised industrial hardware, rubber, seating, furniture and fitout solutions for the truck, bus, rail and marine industries, as well as the recreational and emergency vehicle...
-
Customer Service Representative
vor 3 Wochen
Melbourne, Österreich Michael Page Australia VollzeitFree onsite parkingSupportive Team EnvironmentAbout Our Client Our client is a well-established entity within the Business Services industry.With a workforce that exceeds 1000 members, they have a notable presence in their sector.They pride themselves on their commitment to customer service and their ability to provide a supportive work environment for their...
-
Customer Care Representative
vor 2 Monaten
Melbourne, Österreich Demant Polska VollzeitAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has over 350 clinics...
-
Customer Service Representative
vor 2 Wochen
Melbourne, Österreich Fantech Group VollzeitFantech is the leading manufacturer and supplier of traditional and innovative air movement products for commercial, industrial, and domestic applications, with a strong presence across Australia and beyond.We have an opportunity at our Dandenong South office for a proactive Customer Service Representative to join our Operations team.Job DescriptionThe Role:...
-
Customer Service Representative
vor 2 Monaten
Melbourne, Österreich HotDoc VollzeitThis is a Customer Service Representative role with one of the leading companies in AU right now 🔥 -- HotDoc -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at HotDoc 🧐🧐## About the job Role Purpose & Context At HotDoc, our purpose is to enable the best possible...
-
Customer Service Representative Matamata
vor 4 Wochen
Melbourne, Österreich Precision Equipment Nz VollzeitCustomer Service Representative MatamataExciting opportunity on offer at BNT Matamata for our next Customer Service Representative to join our fun and welcoming team!Job DetailsIf you're a great customer service representative with a reputation to match, we have a job for you!We're searching for a never-say-never customer service representative to join our...
-
Customer Support Representative
vor 3 Wochen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia. We are fully committed to ensuring that our customers receive the best...
-
Customer Support Representative
vor 4 Wochen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia.We are fully committed to ensuring that our customers receive the best...
-
Customer Support Representative
vor 3 Wochen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia. We are fully committed to ensuring that our customers receive the best...
-
Customer Support Representative
vor 4 Wochen
Melbourne, Österreich Billi Australia Pty VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia.We are fully committed to ensuring that our customers receive the best...
-
Customer Service Representative
Vor 6 Tagen
Melbourne, Österreich Precision Equipment Nz VollzeitExciting opportunity on offer in Kumeu BNT for our next Customer Service Representative to join our fun and welcoming team!05th December, 2024If you're a great customer service representative with a reputation to match, we have a job for you!We're searching for a never-say-never customer service representative to join our BNT Kumeu branch and give our...
-
Customer Service Representative
vor 4 Wochen
Melbourne, Österreich Recoveriescorp VollzeitApply now Job no: 493143 Work type: Full-time Location: Melbourne CBD, Docklands, Boxhill, Dandenong Categories: Collections, Customer Service Working as a Customer Services Representative, you will be the front line of our operations with the responsibility of connecting and engaging with our customers.You will deliver high levels of customer service to...
-
Customer Service Representative
vor 4 Wochen
Melbourne, Österreich Recoveriescorp VollzeitApply now Job no: 493143 Work type: Full-time Location: Melbourne CBD, Docklands, Boxhill, Dandenong Categories: Collections, Customer Service Working as a Customer Services Representative, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to...
-
Customer Support Representative
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitThe Customer Support Representative provides an exceptionally high standard of customer service by assisting with booking and coordinating service calls.12th November, 2024 Billi is a leading provider of superior instant filtered boiling, chilled, and sparkling water systems in Australia.We are fully committed to ensuring that our customers receive the best...
-
Customer Service Representative
vor 2 Wochen
Melbourne, Österreich Brickworks Limited VollzeitSalary: Attractive Salary + Great opportunities + Benefits Brickworks VIC is seeking a passionate and confident Customer Service Representative to join our dynamic team in Wollert. Reporting to the Customer Service Manager, you will play a pivotal role in assisting both internal and external customers with a diverse range of enquiries related to our...
-
Customer Service Representative
vor 2 Monaten
Melbourne, Österreich Regional Air Service VollzeitWe are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This role involves interacting with customers, resolving inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Respond to customer inquiries via...