Assistant Branch Manager
vor 2 Monaten
Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and targeted locations, Onsite is driven by a core set of values which support our customer-centric vision – together we grow.To assist the Branch Manager to deliver a high performing, cohesive & profitable branch location, focused on delivering exceptional service to our customers.Key Responsibilities:Comply with SHEQ Policies and Procedures.Take reasonable steps to ensure own safety, health and welfare in the workplace and also safety, health and welfare of others in the workplace.Supervise direct reports to ensure work is undertaken safely.Ensure training is carried out & that reports hold the necessary qualifications to undertake their work safely.Action non-compliant behaviour & investigate incidents.Contribute to a positive safety culture & the achievement / maintenance of our "Destination Zero" objective.Report all hazards, incidents and near misses.Assist Branch Manager to ensure all SHEQ inspections are completed for branch.Ensure all branch hire activities are completed in accordance with Onsite policies, processes, and procedures.Train, supervise and mentor employees to ensure high standards of work are achieved and employees are provided the opportunity to learn and develop in their roles.Assist the Branch Manager to undertake people related requirements for the branch including; recruitment & selection, onboarding, offboarding, performance management and learning & development.Ensuring effective front desk operations and branch administration requirements are met.Support the Branch Manager to deliver branch profit, performance and customer service requirements.Act as escalation point for any customer related issues, ensuring all issues are responded to and managed appropriately.Manage branch operations when Branch Manager is not in branch.Liaise with relevant departments to ensure equipment availability and supply arrangements.Communicate with customers to identify their needs and provide equipment rental solutions, with a view of converting all sales opportunities and adding value for the customer.Develop quotes for the supply of equipment in the system.Enter rental contracts into system and off-hire when contracts expire.Raise purchase orders for associated equipment (sub-hire) and branch materials / supplies.Coordinate transport activities for equipment collection and delivery.Action exception reports and rejected invoices to ensure month end procedures are followed and completed.Coordinate customer site compliance requirements including employee inductions and equipment checks.Ensure contractor compliance through SHEQ Management system.Log service calls and assign technicians to attend service jobs where required.Assist in asset management processes for the branch including participation in stocktakes.Assist in the safe loading and unloading of equipment and completion of transport inspections where required.Complete general branch administrative tasks.Undertake other roles and responsibilities as directed by the manager in line with your knowledge, skills and abilities.Ensure performance and conduct aligns with Onsite Values - Ownership and Accountability, Nimble, Safety and Environment, Innovative, Teamwork, Every Customer Matters.Manage risk, and implement and supervise application of controls.Supervise application of compliance obligations, report and remediate breaches as encountered.Lead a team by providing supervision and information.Collaboration with others across Onsite and external to Onsite to achieve the required goals.Minimum Qualifications:1–3 years relevant experience.Ability to support and lead a team.Exceptional customer service, communication and relationship building skills.Professional and courteous phone manner and demeanour.Strong organisation, prioritisation and administrative skills.Ability to use systems and accurately enter & report on data.Ability to successfully manage competing objectives, multi-task and be flexible.Certificate in business administration, leadership, customer service or similar.3+ years relevant experience.Experience successfully leading a team.Previous experience working in a rental, sales or service role within the hire industry.
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