Group Reservations Agent
vor 4 Stunden
Mantra on Salt Beach, Gunnamatta Avenue, Kingscliff, New South Wales, Australia Req #3208
Tuesday, 29 October 2024 Mantra on Salt Beach is located in Kingscliff just south of the Gold Coast / Northern New South Wales border.
This property offers comfortable hotel, one and two bedroom spa suites with full service kitchens and private balconies to enjoy the serenity of surrounding bushland and ocean views.
With a generous lagoon style pool, tennis courts, games room, large meetings and events spaces and the choice of two food and beverage offerings, Surge Bar & Restaurant and Seasons Restaurant it is a location and property that attracts a wide range of traveller.
Purpose As a Group Reservations Agent, you play a crucial role in assisting clientele to deliver the highest level of guest service and a memorable seamless stay.
Think of yourself as the go-to expert for Groups; including allotment management, room availability, managing contract conditions, producing Rooming Lists and action plans for our Groups and VIP Groups.
You will be working in a high demand fast-paced property and working closely with our in-house Conference & Events team.
You bring that personal touch to clientele and guests and ensure a smooth and enjoyable guest experience.
As a service professional you will also act as a point of contact for Organisers, on availability, cancellation and terms, and special requests.
As part of the Reservations team you will also support FIT bookings, quoting available rates to maximise room revenue and be responsible for offering excellent customer service.
Primary Responsibilities Assisting with Group enquiries, direct Accommodation Only Groups and Conference & Event Groups.
Providing guests with accurate information on room availability, rates, and special offers.Be the main point of contact for Group accommodation with clientele, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.Allocate rooms based on guest preferences and meeting strata regulations, check availability and business demands, ensuring a comfortable and enjoyable stay.Safely and securely handle payment transactions, verifying billing details for accuracy.Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay.Maintain meticulous records to monitor room availability and ensure smooth check-ins and check-outs.Able to effectively reconcile accounts.Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.Skills and Experience Proven experience in customer service, preferably in a similar role in the hospitality industry.Organised and customer service-oriented with exceptional communication skills.Proficiency in using SIHOT and property management systems is a plus.Problem-solving skills and the ability to remain calm under pressure.Team player with a positive attitude and willingness to go the extra mile.At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
#J-18808-Ljbffr
-
Group Reservations Agent
vor 5 Stunden
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+...
-
Group Reservations Agent
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+ retail brands.Job...
-
Group Reservations Agent
Vor 3 Tagen
Melbourne, Österreich Accor Hotels VollzeitNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+ retail brands.Job...
-
Group Reservations Agent
vor 18 Stunden
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+...
-
Group Reservations Agent
vor 5 Stunden
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+...
-
Group Reservations Agent
vor 18 Stunden
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionNovotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café.The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+...
-
Group Reservations Agent
vor 2 Wochen
Melbourne, Österreich Accorhotel VollzeitCompany DescriptionWork Your Way to Pullman & Mercure Melbourne Albert Park! Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers.Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and...
-
Group Reservations Agent
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitWork Your Way to Pullman & Mercure Melbourne Albert Park! Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers.Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier...
-
Group Reservations Agent
Vor 3 Tagen
Melbourne, Österreich Accor Hotels VollzeitWork Your Way to Pullman & Mercure Melbourne Albert Park! Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers.Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier...
-
Group Reservations Agent
Vor 3 Tagen
Melbourne, Österreich Accor Hotels VollzeitCompany Description Work Your Way to Pullman & Mercure Melbourne Albert Park! Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers.Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant...
-
Group Reservations Agent
vor 4 Stunden
Melbourne, Österreich Accor Hotels VollzeitCompany Description Work Your Way to Pullman & Mercure Melbourne Albert Park! Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers.Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant...
-
Group Reservations Agent
vor 5 Stunden
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionWork Your Way to Pullman & Mercure Melbourne Albert Park!Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers.Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and...
-
Group Reservations Agent
vor 4 Stunden
Melbourne, Österreich Accor Hotels VollzeitWork Your Way to Pullman & Mercure Melbourne Albert Park!Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne's skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers.Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier...
-
Cluster Reservations Agent
vor 2 Wochen
Melbourne, Österreich Tfe Hotels Group VollzeitCluster Team WA, 148 The Esplanade, Scarborough, Western Australia, Australia Req #2070 The world is full of eager travellers waiting to fulfil their dreams.Sure, we help build the dream.But it's our Reservations Agents that turn that daydreamed experience into reality.From a mere thought into a confirmed booking.Which brings us to you.You thrive on driving...
-
Reservations Agent
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionAbout The Hotel The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors. Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.Our iconic hotel is set on Chapel Street within...
-
Reservations Agent
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitAbout The Hotel The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors.Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.Our iconic hotel is set on Chapel Street within one of the most...
-
Reservations Agent
vor 1 Woche
Melbourne, Österreich Accorhotel VollzeitCompany DescriptionAbout The Hotel The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors.Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.Our iconic hotel is set on Chapel Street within...
-
Reservations Sales Agent
vor 2 Monaten
Melbourne, Österreich Accor VollzeitThis is a Reservations Sales Agent role with one of the leading companies in AU right now 🔥 -- Accor -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Accor 🧐🧐**Job Description** Showcase your outstanding interpersonal skills as a Reservations Sales Agent,...
-
Cluster Reservations Agent
vor 4 Stunden
Melbourne, Österreich Buscojobs VollzeitCluster Team QLD, 255 Ann Street, Brisbane, Queensland, Australia Req #13259The world is full of eager travellers waiting to fulfil their dreams.Sure, we help build the dream.But it's our Reservations Agents that turn that daydreamed experience into reality.From a mere thought into a confirmed booking.In this role, whilst you'll be based at Adina Apartment...
-
Reservations Sales Agent
vor 4 Stunden
Melbourne, Österreich Buscojobs VollzeitImperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience.The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.Indulge in award-winning restaurants, memorable meeting and event spaces, wellness centre, water salon and our own private...
