Trideca | Senior Copilot Engineer

About us
Trideca is a strategy, data and digital partner for technology transformation across Australia.
We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and many more), to help transform and empower their businesses.

Working for Trideca, you will be challenged to think outside the box and do things you have not done before.
We tackle unique challenges and work on innovative projects for our enterprise clients across various sectors.
As part of the Trideca team, you will be able to embrace opportunities for growth with emerging technologies, in a fast-paced, collaborative, and rapidly growing environment across Melbourne, Sydney and Brisbane.

At Trideca, we cut through red tape to get things done efficiently.
Join us for a dynamic career where you can make a real impact.
You can learn more about us here:
About the role
The Senior CoPilot Engineer is a pivotal technical role focused on developing, deploying, and enhancing AI-driven assistant tools, such as conversational agents or generative AI copilots, to augment user productivity and decision-making.
This role combines expertise in AI technologies, user-centric design, and engineering excellence to deliver scalable, reliable, and innovative solutions.
The Senior CoPilot Engineer works collaboratively with product managers, data scientists, and developers to create intuitive AI copilots that empower users across various domains.

Key Responsibilities
Solution Design and Development Architect, develop, and optimize AI-powered copilots leveraging natural language processing (NLP), generative AI models, and machine learning frameworks.
Design workflows for integrating AI copilots into applications, tools, and platforms (e.g., IDEs, CRM systems, or productivity suites).
Ensure the scalability, performance, and usability of AI solutions across diverse user scenarios.
Model Training and Fine-Tuning Fine-tune pre-trained large language models (LLMs) to meet domain-specific requirements.
Collaborate with data scientists to create high-quality training datasets and improve the accuracy and contextual understanding of copilots.
Continuously refine models based on user feedback, behavioral data, and evolving business needs.
System Integration and Deployment Build seamless integrations of AI copilots with APIs, cloud platforms, and enterprise systems.
Lead the deployment and monitoring of AI solutions, ensuring robustness and minimizing downtime.
Implement CI/CD pipelines and MLOps practices for efficient AI model updates and system scalability.
User-Centric Optimization Work closely with product teams to understand user workflows and ensure the AI copilot delivers meaningful, context-aware assistance.
Design and implement user feedback loops to continuously improve the copilots performance and usability.
Create intuitive UX/UI elements for AI copilots to enhance user interaction.
Governance and Ethics Ensure compliance with data privacy, security, and AI ethics standards, particularly when handling sensitive or proprietary data.
Mitigate risks of bias, hallucinations, and errors in AI copilots through robust testing and validation processes.
Collaboration and Mentorship Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to align on project goals and deliverables.
Mentor junior engineers and contribute to a culture of innovation and continuous learning within the team.
Essential requirements
Bachelors or Masters degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
5+ years of experience in AI/ML engineering, with 2+ years in developing AI-powered assistants, conversational agents, or generative AI solutions.
Proven track record of deploying scalable AI systems in production environments.
Strong expertise in natural language processing (NLP) and familiarity with frameworks such as Hugging Face, OpenAI APIs, or Google Vertex AI.
Proficiency in programming languages like Python, JavaScript, or similar, with experience in integrating APIs and cloud services.
Solid understanding of MLOps practices, including model versioning, deployment pipelines, and monitoring.
Experience with front-end or UX/UI design principles for AI-powered interfaces.
Knowledge of responsible AI principles and governance.
Key Attributes
Strong problem-solving skills with a passion for building user-centric AI solutions.
Excellent communication and teamwork abilities to work effectively with cross-functional teams.
Continuous learner with a focus on staying ahead of advancements in AI and LLM technologies.
Join Trideca: Where Innovation Meets Inclusivity
At Trideca, we're not just building cutting-edge solutions, we're cultivating a workplace that champions diversity, inclusivity, and continuous growth.
We believe in creating an environment where every team member feels supported, valued, and empowered to not only operate at their best, but to exceed their own expectations on what they can achieve.

Why Choose Trideca?

Empowering Women in Technology: We are committed to closing the gender gap in technology.
With our dedicated road map for women, you'll find tailored opportunities to advance your career, supported by mentorship, leadership programs, Women in Technology Chapter and inclusive policies like menstruation leave and flexible working options.
Growth Through Learning: Your growth is our priority.
At Trideca, you'll have access to a wide range of learning and development initiatives, from certifications and workshops to personal development programs, ensuring you are always at the forefront of technology and innovation.
Work Your Way: Our flexible work policy supports you to balance your personal and professional life.
Join a company that not only values innovation but also prioritizes the well-being and development of its people.
At Trideca, we're redefining what it means to work in tech.

Ready to make a difference?
Apply now and be part of a team that celebrates your unique contributions.

Trideca Values
Clients Come First: We obsess over our clients; they mean everything to us and are central to everything we do.
We take the time to understand them, so we can deliver outstanding experiences and create moments of WOW.
We Celebrate Our Differences: We are stronger and more successful when we include and appreciate different backgrounds, ideas, and experiences.
Diversity helps us be more creative, solve problems better, and achieve more.
By valuing everyone's unique contributions, we create a cohesive workplace where everyone can thrive and grow.
Achieve Greatness Together: Business is a team sport, and we are here to win.
We respect, value, and inspire each other to bring our best to raise the bar.
We will high-five you when you've nailed it and have honest discussions when you don't.
Own Your Space: We own our space, relationships, and client outcomes.
We are fully committed and accountable to ourselves and each other; we deliver what we commit to.
We adopt a commercial outlook and expect everyone to think and make decisions like we are the CEO.
Encourage Open Debate: We encourage discussion and debate while relentlessly focusing on our overarching vision and purpose in line with our core values; the outcome each and every time is a total commitment to execute what has been decided.
Have Fun, Go Nuts: No explanation is required, have fun, go nuts.
We also believe that the unique contributions of everyone at Trideca is the driver of our success.
To ensure that our products and culture continue to embrace everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability.
We are passionate about creating a workplace that fosters active participation and provides an equal playing field, where merit and accomplishment are the sole criteria for success.
We encourage candidates from all backgrounds to apply.
We celebrate the diversity of our workforce and are dedicated to creating an environment where everyone feels welcome, valued, and included.

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