Receptionist/Customer Service Officer
vor 5 Stunden
Company DescriptionMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.
Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.mlcoa is seeking a dedicated, bubbly receptionist with a high level of attention to detail to join our team.
We are a national provider of independent medical specialist opinion and advisory service to insurers, government departments, self-insured companies, and the legal profession.This role is essential for how we present ourselves to our clients, consulting specialists, and patients.
Reporting to the General Manager, you will play a pivotal role in ensuring our team continues to provide a high level of customer service and clerical support in a fast-paced environment.Job DescriptionYour key responsibilities include:Answering and/or directing phone callsMeet and greet all visitors to the officeCheck in patients, ensure completion of paperwork and update patient detailsGeneral administrative tasks such as filing, scanning, and scheduling appointmentsContact claimants regarding upcoming appointmentsMail distribution and dispatch (including courier management)Manage the day-to-day presentation and preparation of consulting roomsAdministration support to Medical Specialist and Client Services TeamQualificationsTo be considered for this role you will have demonstrated:Exceptional attention to detailExperience prioritising work in a very busy office environmentGood time management with the ability to manage interruptions and re-adjust prioritiesExcellent verbal, written and interpersonal communication skillsA positive, empathetic, helpful approach and able to work within a confidential environmentStrong organisational and prioritisation skills, while maintaining flexibilityComputer literacy, with proficiency in Microsoft Office programsExperience working in the healthcare/medical practice/legal sector an advantagemlcoa offers an exciting and fast-paced team environment where client focus, drive, and respect are key features.
Ours is a friendly, fun, and supportive team; we are a growing business and opportunities abound for talented people.Additional InformationYou are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills, and ways of thinking.
We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.
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